Experienced Patient Care Coordinator – Remote Customer Service Representative for arenaflex Sleep Central Operations
At arenaflex, we're dedicated to providing top-notch medical products and services that empower patients to manage their health and treatment at home. As a national leader in the healthcare industry, we're committed to delivering exceptional customer care and support to our patients across the country. We're now seeking a highly motivated and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY.
About arenaflex
arenaflex is a renowned healthcare company that specializes in providing a wide range of medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. With hundreds of locations across 45 states, we're dedicated to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Overview and Responsibilities
We're looking for a dedicated and customer-focused Patient Care Coordinator to join our team. As a Patient Care Coordinator, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote work opportunity, and you'll have the flexibility to work from home while still being part of a dynamic and supportive team.
Key Responsibilities:
* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
Qualifications
To be considered for this role, you'll need to meet the following qualifications:
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
* Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
Skills, Knowledge, and Abilities
As a Patient Care Coordinator, you'll need to possess the following skills, knowledge, and abilities:
* Effectively communicate in English, both orally and written
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-task along with attention to detail
* Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
Physical Demands
This role requires sitting, walking, standing, talking, or listening. You'll also need to have close vision to small print on a computer and/or paperwork.
Machines, Equipment, and Technical Abilities
As a Patient Care Coordinator, you'll need to be proficient in the following:
* Email transmission and communication
* Internet navigation and research
* Microsoft applications (Word and Excel)
* Office equipment (fax machine, copier, printer, phone, and computer/tablet)
* Understanding the use of all applicable home medical equipment and supplies
Benefits
As an arenaflex employee, you'll enjoy a range of benefits, including:
* 401(k)
* Medical, dental, and vision
* Life insurance and disability
* Generous paid time off and paid holidays
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
How to Apply
If you're a motivated and compassionate individual with a passion for delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please submit your resume today, and our hiring manager will review your application and contact you if you have related experience to the applied position.
Note: All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant. We appreciate your interest in arenaflex Healthcare Inc.