Experienced Bilingual Spanish/English Customer Experts – Remote Work Opportunity at arenaflex
At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. With more than 500,000 inspired and passionate people speaking more than 300 languages, we're committed to making people's lives simpler, faster, and safer.
About arenaflex
arenaflex is a company that values innovation, collaboration, and customer satisfaction. We believe in creating a work environment that is engaging, inclusive, and supportive of our employees' growth and well-being. Our mission is to provide exceptional customer experiences that exceed our clients' expectations, and we're looking for talented individuals like you to join our team.
Benefits of Working with arenaflex
As an arenaflex employee, you'll enjoy a range of benefits that support your personal and professional growth. These include:
- Paid Training to help you develop your skills and expertise
- Competitive Wages that reflect your value to our organization
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your physical and mental well-being
Teleperformance and You
At arenaflex, we're passionate about delivering exceptional customer experiences that make a difference in people's lives. As a Bilingual Spanish/English Customer Expert, you'll play a critical role in helping us achieve this goal. You'll work in a collaborative and engaging environment, interacting with customers from all walks of life and finding innovative ways to respond to their questions, issues, and concerns.
Responsibilities
As a Bilingual Spanish/English Customer Expert, your responsibilities will include:
- Fielding customer inquiries via phone, email, chat, and social media
- Finding innovative ways to respond to varying questions, issues, and concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Meeting sales objectives as defined
Qualifications
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
- Bilingual Spanish/English language skills
- A minimum of 6 months of customer service experience
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- 6 months of Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- 6 months of sales experience minimum
- Ability to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior negotiating skills
Work from Home Requirements
To work from home as a Bilingual Spanish/English Customer Expert, you'll need:
- A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps
- Proof of internet speed required
- A clean and quiet workspace
Employment Type
This is a full-time employment opportunity with arenaflex.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that is engaging, inclusive, and supportive of our employees' growth and well-being. We believe in investing in our employees' development and providing opportunities for career growth and advancement. Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company – the sky is truly the limit!
Apply Now
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and make a difference in people's lives. Apply Job! Apply for this job