Experienced Customer Service Advocate - National Remote Opportunity

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading health care organization dedicated to providing innovative solutions that improve the lives of our members. We're committed to creating a healthier world by removing barriers to quality care and promoting health care literacy. Our team of passionate professionals is driven by a shared vision of making a positive impact on the lives of millions of people.

Job Summary

As an Experienced Customer Service Advocate at arenaflex, you'll play a critical role in building trust with our members by providing exceptional service and support. You'll be the single point of contact for members enrolled in our benefit plans, answering their questions and resolving complex benefit and claim issues. This is an inbound/outbound phone role that also handles inbound chats and secure messaging.

Primary Responsibilities

* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims.

• Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs.
• Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language.
• Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level.
• Educate members about the fundamentals of health care benefits and plans.
• Assist members to maximize use of community services, support programs, and resources available.
• Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.

Key Skills and Qualifications

* 1+ years of experience in a customer service environment

• Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. Occasional overtime may be required.
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in using multiple databases, tools, and partnerships
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Preferred Qualifications

* 2+ years of experience in a customer service environment

• Experience in a healthcare insurance environment
• Part of arenaflex Benefit Operations and Experience

Telecommuting Requirements

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

* Active Listening

• Negotiation
• Empathy/Sensitivity
• Patience/Resilience
• Agility/Flexibility
• Conflict Resolution
• Cultural Sensitivity
• Disability & Diversity Awareness
• Effective time and resource management
• Excellent Verbal/Written Communication skills

Compensation and Benefits

* Hourly range: $16.00 - $31.44 per hour (California, Colorado, Connecticut, Nevada, New York, New Jersey, Washington, or Rhode Island residents only)

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Paid time off and holidays
• Opportunities for career growth and professional development

Work Environment and Culture

* arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
• Our team is passionate about making a positive impact on the lives of our members and each other. We value diversity, equity, and inclusion, and we're committed to creating a workplace that reflects these values.

How to Apply

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this Experienced Customer Service Advocate role at arenaflex. Please visit our website to learn more about our company culture and to submit your application. Apply Now! Apply for this job