Experienced Customer Service Representative (Remote) - Transforming Healthcare with Compassion and Excellence
At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Join our team and be part of a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities await.
About arenaflex
arenaflex is a global organization that's redefining the future of healthcare. We're not just a company; we're a community of passionate individuals working together to advance health equity on a global scale. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances.
The Role
As an Experienced Customer Service Representative, you'll work in a call center environment under supervision to receive and process inbound calls from patients, providers, and other medical staff. You'll execute outbound calls or electronic tasks to assist with providing medical-related services, including appointment scheduling, prescription refills, facility locations, and lab results. Your primary responsibilities will include:
- Answering a minimum of 11 calls per hour resolving moderate to complex issues
- Scheduling and verifying appointments in our clinical information system
- Verifying and updating patient demographic and insurance information
- Sending and receiving tasks to Provider offices to assist patients with access to medical care
- Receiving and processing expedited, stat, and at-risk referrals
- Contacting patients to advise of appointment and referral status
- Extreme high-volume data entry
- Processing and resolving expedited patient complaints
- Reviewing and processing medication refills
- Proactive response to inquiries from patients, providers, and internal medical personnel
What We Offer
* A competitive hourly rate of $16.00 - $28.27 per hour, based on your experience and qualifications
- Comprehensive benefits package, including medical, dental, and vision coverage
- Incentive and recognition programs to reward your hard work and dedication
- Equity stock purchase and 401(k) contribution to help you build a secure financial future
- Opportunities for career growth and development, with clear direction on what it takes to succeed in your role
- A dynamic and supportive work environment that values diversity, inclusion, and employee well-being
Requirements
* High School Diploma or GED
- 6+ months of call center experience
- 6+ months of customer service experience
- Proficiency with Microsoft Office applications, including Microsoft Excel, Microsoft Outlook, and Microsoft Word
- Must be 18 years of age or older
- Flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-8pm Monday - Friday, Saturday - Sunday 7am-5pm
Preferred Qualifications
* Medical terminology
- Advanced knowledge of insurance products
- Training in a medical office-related field
- CPT and ICD-10 coding
Soft Skills
* Ability to demonstrate customer service and proper telephone etiquette
- Solid oral and written communication skills
- Solid listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills
- Ability to prioritize call types
Why Join arenaflex?
* Be part of a global organization that's making a meaningful impact on people's lives
- Work with a talented team of professionals who share your passion for healthcare and customer service
- Enjoy a comprehensive benefits package and competitive compensation
- Develop your skills and career with our comprehensive training and development programs
- Make a difference in the lives of patients, providers, and communities around the world
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Visit our website at [insert website URL] to learn more about arenaflex and our mission. Apply now and join our team of dedicated professionals who are transforming healthcare with compassion and excellence.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Remote Work
This position is remote, and you'll have the flexibility to work from the comfort of your own home. However, you'll be required to have a dedicated workspace and reliable internet connection.
Apply Now
Don't miss this opportunity to join arenaflex and make a difference in the lives of others. Apply now and take the first step towards a rewarding career in customer service and healthcare. Apply for this job