Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)

At arenaflex, we're dedicated to providing exceptional patient care and support to individuals in need of medical equipment and services. As a national leader in the home medical equipment industry, we strive to empower patients to manage their health and treatment at home, while maintaining a high level of customer satisfaction. Our team of passionate professionals is committed to delivering outstanding care and service, and we're seeking a talented and compassionate Patient Care Customer Service Representative to join our team.

Job Information

We're seeking a highly motivated and customer-focused individual to work as a Patient Care Customer Service Representative in our Sleep Central (After Hours Call Center) Murray, KY Operations. In this role, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote position, allowing you to work from the comfort of your own home.

Key Responsibilities

As a Patient Care Customer Service Representative, you'll be responsible for:

• Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Qualifications

To be successful in this role, you'll need:

• A high school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and in writing
• Helpful, knowledgeable, and polite demeanor, with a positive attitude
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking and attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands

This role requires:

• Sitting, walking, standing, talking, or listening
• Close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

You'll need to be proficient in:

• Email transmission and communication
• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding the use of all applicable home medical equipment and supplies

Benefits

As an arenaflex employee, you'll enjoy:

• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability benefits
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Work Environment and Company Culture

At arenaflex, we value our employees and strive to create a positive and supportive work environment. Our team is passionate about delivering exceptional patient care and service, and we're committed to helping our employees grow and develop in their careers. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity with you further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job