Experienced Customer Service Representative I – Mortgage Loan Servicing

At arenaflex, we're dedicated to providing exceptional customer service and support to our valued clients. As a leading national mortgage lender and servicer, we're committed to delivering top-notch service and exceeding our customers' expectations. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a privately held, full-service national mortgage lender and servicer company, approved by FNMA and FHLMC. We offer a wide range of mortgage products, including FHA, VA, Conventional, USDA, and more. With a strong focus on customer satisfaction and a commitment to excellence, we're constantly striving to improve our services and exceed our customers' expectations.

Job Summary

We're seeking an experienced Customer Service Representative I to join our team! As a key member of our customer service team, you'll be responsible for resolving borrower inquiries on current mortgage loans, providing exceptional customer service, and ensuring high-quality service, productivity, and regulatory requirements are met. If you're a customer service enthusiast with a passion for problem-solving and a knack for delivering outstanding experiences, we want to hear from you!

Essential Duties and Responsibilities

As a Customer Service Representative I, you'll be responsible for:

• Responding to borrower inbound calls concerning their account, ensuring high-quality service, adhering to productivity, and regulatory requirements. Researching customer issues and working towards resolution when needed. Updating servicing system with relevant notes/comments.
• Prioritizing the needs of the business, completing assigned outbound calls as inbound call volume permits.
• Completing follow-up tasks to ensure customer satisfaction and resolution.
• Miscellaneous duties as assigned.

Position Requirements

To be successful in this role, you'll need:

• Education: High school diploma or equivalent required.
• Experience: General call center experience preferred, with experience in loan servicing a plus.
• Functional/Technical Skills:

+ Strong customer service skills. + Ability to problem-solve and think critically. + Ability to work in a fast-paced environment. + Ability to multi-task and manage time effectively. + Experience working with Microsoft Windows applications.

Benefits

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Three comprehensive medical, two dental, and vision plan options.
• Employer-paid short-term and long-term disability insurance.
• Basic life insurance.
• 401(k) plan.
• 11 holidays and three weeks paid time off per year.
• Supplemental benefits, including life insurance, critical illness, and accident plans.

Environmental/Physical Demands

This role is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands, and fingers to reach, handle, or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career development resources to help you succeed in your role and advance in your career. Our goal is to create a culture of continuous learning and growth, where our employees can thrive and reach their full potential.

Work Environment and Company Culture

Our office is a dynamic and collaborative environment, where our employees are passionate about delivering exceptional customer service and support. We're committed to creating a culture of inclusivity, respect, and open communication, where our employees feel valued, supported, and empowered to succeed.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive medical, dental, and vision plan.
• Employer-paid short-term and long-term disability insurance.
• Basic life insurance.
• 401(k) plan.
• 11 holidays and three weeks paid time off per year.
• Supplemental benefits, including life insurance, critical illness, and accident plans.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex. Apply Now! Apply for this job