Experienced Customer Service Representative - National Remote
At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and growth.
About arenaflex
arenaflex is a global organization that's passionate about making a difference in the lives of our customers. We believe that everyone deserves access to quality healthcare, and we're committed to advancing health equity on a global scale. Our team is guided by a shared vision of creating a healthier world, and we're looking for talented individuals like you to join us on this journey.
The Role
As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our customers through phone, email, and other digital channels. You'll be responsible for responding to customer inquiries, resolving issues, and providing solutions that meet their needs. Your role will be critical in ensuring that our customers receive the best possible experience, and you'll be rewarded and recognized for your performance in an environment that challenges you to grow and develop.
Key Responsibilities
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Occasionally make outbound calls to customers for follow-ups
- Provide exceptional customer service through phone, email, and other digital channels
- Resolve customer issues and provide solutions that meet their needs
- Collaborate with internal teams to ensure seamless customer experience
Required Qualifications
* High School Diploma or GED
- Must be 18 years of age or older
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday. During peak season and when deemed necessary by business needs, you will be required to work occasional overtime, including a 6th day and one (1) weekend day shift.
Preferred Qualifications
* Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements
* Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into the internet via hard wire (either directly to modem or router)
Soft Skills
* Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
Physical and Work Environment
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- Must be able to sit for long periods and use a headset for extended periods
Compensation and Benefits
* Hourly range: $16.00 - $28.27 per hour (based on local labor markets, education, work experience, certifications, etc.)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution (subject to eligibility requirements)
- Paid time off and holidays
- Opportunities for career growth and development
Diversity, Equity, and Inclusion
* arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- We're committed to creating a workplace that's inclusive and respectful of all individuals, and we welcome applications from diverse candidates.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Application Deadline
This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
About arenaflex
arenaflex is a global organization that's passionate about making a difference in the lives of our customers. We believe that everyone deserves access to quality healthcare, and we're committed to advancing health equity on a global scale. Our team is guided by a shared vision of creating a healthier world, and we're looking for talented individuals like you to join us on this journey.
Join our team and start caring, connecting, and growing together!
Apply for this job