Part-time Chat Specialist – arenaflex – College Station, TX
Join arenaflex, a leading provider of innovative solutions for the automotive and recreational vehicle industries, as a Part-time Chat Specialist in our College Station, TX office. As a key member of our team, you will play a vital role in representing our dealer clients favorably online and turning customer inquiries into leads that drive revenue.
About arenaflex
arenaflex is a dynamic and forward-thinking company that is revolutionizing the way dealerships interact with customers online. With a focus on providing exceptional customer service and innovative solutions, we are committed to helping our clients succeed in an ever-evolving market. Our team is passionate about technology, customer service, and creating a positive experience for our clients and their customers.
Job Summary
As a Part-time Chat Specialist, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and capturing customer contact information for lead generation and client review. You will also be required to develop and maintain a knowledge base of our ever-evolving products and services, summarize interactions based on customer needs for client review, and narrow down on appointment information to schedule appointments.
Responsibilities
* Handle a wide variety of customer inquiries via online chat, providing accurate and timely responses to customer questions and concerns
- Provide detailed information about products and services, including features, benefits, and pricing
- Narrow down on appointment information to schedule appointments and ensure seamless communication between customers and dealerships
- Develop and maintain a comprehensive knowledge base of our products and services, staying up-to-date on the latest developments and updates
- Capture customer contact information for lead generation and client review, ensuring accurate and secure data collection
- Summarize interactions based on customer needs for client review, providing valuable insights and feedback to our dealer clients
- Collaborate with our team to resolve customer complaints and issues, ensuring a positive experience for our clients and their customers
Qualifications
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Must be able to type at least 35 WPM, with 40 and above preferred
- Have a handle on basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite
- Strong ability to multitask, with gaming experience a plus
- Positive and professional demeanor, with excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST
- Must be able to work 5-hour time blocks daily after completing training
- Must be able to type at least 35 WPM, with 40 and above preferred
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
- Gaming experience is preferred
Benefits
As a Part-time Chat Specialist at arenaflex, you will enjoy a range of benefits, including:
- Comprehensive training programs to ensure your success in the role
- A dynamic and supportive work environment, with opportunities for growth and development
- Competitive compensation and benefits package
- Access to our state-of-the-art facility amenities, including onsite dining, medical center, and fitness center
- Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
- A non-smoking environment that promotes a healthy lifestyle
Why Join arenaflex?
At arenaflex, we are passionate about creating a positive experience for our clients and their customers. We are committed to innovation, customer service, and creating a dynamic and supportive work environment. If you are a motivated and enthusiastic individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.
How to Apply
If you are interested in joining our team as a Part-time Chat Specialist, please submit your application through our website. We look forward to hearing from you!
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