Account Manager, SaaS/Health Data/Analytics (Signal)

A Bit About Us PulsePoint, a division of Internet Brands, is an award-winning marketing technology company that uses real-world data in real-time to optimize campaign performance and revolutionize health decision-making. Leveraging proprietary datasets and methodology, PulsePoint targets healthcare professionals and consumer populations with an unprecedented level of accuracy—delivering unparalleled results to the clients we serve. For more information, visit www.pulsepoint.com. A Bit About Signal Signal is PulsePoint’s healthcare intelligence business unit focused on delivering actionable insights into healthcare professional engagement. Our flagship platform, HCP365, is an advanced measurement and analytics solution that provides visibility into how HCPs interact digitally across channels including websites, search, email, social, and media. The platform leverages a large NPI-based dataset, real-time signals, and identity resolution technology to help brands optimize engagement strategies and make data-driven marketing decisions. This year, we have expanded beyond HCP365 with additional Analytics offerings under the Signal business. The Signal Team supports a range of customers including pharmaceutical manufacturers, biotech companies, medical device companies, their agencies and other strategic partners, enabling them to better understand and optimize how they reach healthcare professionals. The Role The Signal Account Manager (AM) is responsible for managing client relationships and ensuring the successful adoption and ongoing use of the HCP365 platform following the sales process. This role sits at the center of the customer lifecycle and partners closely with Sales, Product, Data and Operations teams, and clients to deliver a seamless onboarding experience, drive platform engagement, and ensure long-term client success. Account Managers guide customers through implementation, training, and ongoing strategic support while serving as a trusted advisor on how to leverage Signal insights and data to improve healthcare professional engagement strategies. The ideal candidate is client-focused, technically curious, and comfortable presenting complex analytics and technology to a variety of stakeholders across marketing, analytics, and media teams. What You’ll Do In A Nutshell:

• Manage the Post-Sale Client Lifecycle
• Drive Client Onboarding and Platform Adoption
• Oversee Technical Implementation and Data Validation
• Deliver Ongoing Strategic Support
• Support Renewals and Account Growth

What This Means: Account Managers own the client experience following the sales process and ensure successful adoption and long-term partnership. We play a key role in ensuring clients understand why they are using Signal Solutions and how it will drive measurable outcomes for their business. We are directly responsible for managing the success and value that clients derive from working with us throughout the entire post-sale lifecycle. Responsibilities include:

• Independently own a book of business and lead client kick-off sessions to align on goals, stakeholders, KPIs, and implementation timelines.
• Serve as the primary point of contact and manage client relationships throughout the partnership lifecycle.
• Deliver onboarding sessions and platform training on HCP365 dashboards, reporting tools, and analytics features.
• Help clients apply HCP365 insights to improve marketing performance and campaign strategy.
• Coordinate technical implementation, including pixel tagging timelines, pixel deployment, troubleshooting and platform integrations.
• Support QA and data validation to ensure accurate tracking and alignment with client analytics platforms.
• Maintain ongoing engagement through regular check-ins, insights, and product updates.
• Monitor account health, identify expansion opportunities, and support renewals with the Sales team.

Who You’ll Work With The Signal Account Manager regularly collaborates with stakeholders across both internal teams and client organizations. Client stakeholders may include:

• Brand Marketing Teams
• Digital Marketing Teams
• Data and Analytics Teams
• Media Agencies and Activation Teams
• Web Analytics and Implementation Teams

Successful Account Managers are comfortable communicating with both technical and non-technical stakeholders and adapting conversations based on audience expertise. What We’re Looking For Experience

• 3-6+ years in account management, customer success, or client services within digital marketing, ad tech, martech, SaaS, or healthcare technology.
• Experience working with pharmaceutical, life sciences, or healthcare marketing clients is a plus.
• Familiarity with digital analytics, campaign measurement, or marketing data platforms preferred.

Qualifications

• Strong client relationship management and communication skills
• Ability to lead presentations, demos, and training sessions
• Comfort working with data, analytics dashboards, and technical implementation concepts
• Ability to manage multiple projects and stakeholders simultaneously
• Curiosity and interest in understanding marketing technology and data workflows

Technical Knowledge (Preferred)

• Digital marketing measurement and attribution
• Tag and campaign management systems (e.g., Google Tag Manager, SA360, CM360, Adobe, Tealium)
• Analytics platforms (e.g., Google or Adobe Analytics)
• CRM or marketing automation platforms
• Data visualization or reporting tools

Why Join Signal Signal sits at the intersection of healthcare, data, and technology, helping some of the world’s largest life sciences organizations better understand and engage healthcare professionals. As an Account Manager, you’ll play a critical role in helping customers unlock the value of healthcare data and drive smarter engagement strategies across the healthcare ecosystem. Apply now to make your mark and be part of an award-winning team! What we’ll give to you:

• Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance
• 401(k) Match
• Generous paid vacation and sick time
• Paid parental leave & adoption assistance
• Annual tuition assistance
• Better Yourself Wellness program
• Commuter benefits and commuting subsidy
• Group volunteer opportunities and fun events
• A referral bonus program -- we love hiring referrals here at PulsePoint

And there’s a lot more! Target salary range: $75-85k base + $7.5k-8.5k target annual bonus based on company and individual performance + up to $20k/year incentive plan (paid quarterly) for the cumulative revenue recognized through the year towards the annual revenue goal for the Account Manager’s set book of business that they are directly responsible for Selection Process:

• Initial Phone Screen with the Head of Talent (30 mins)
• Nick - Lead Account Manager Video Interview (30 mins)
• Tori - Account Manager Video Interview (30 mins)
• Lisa - Director of Account Manager Video Interview (45 mins)

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