Experienced Customer Service Representative – Remote Support for arenaflex Health Care
At arenaflex, we're dedicated to delivering exceptional health care experiences that put our patients at the heart of everything we do. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our arenaflex family, you'll play a vital role in providing top-notch support to our patients and partners, helping us to transform the health care landscape and make a meaningful difference in people's lives.
About arenaflex
arenaflex is a leading health care company that's passionate about putting our patients first. With a rich history of innovation and a commitment to excellence, we're dedicated to delivering high-quality, patient-centered care that's tailored to the unique needs of each individual. Our team is comprised of talented professionals who share a common goal: to make health care more personal, convenient, and affordable. We're proud to be a part of the arenaflex family, and we're excited to welcome you to our team!
Job Summary
As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our patients and partners through phone, email, and other channels. You'll be responsible for answering inbound calls, responding to inquiries, and resolving issues in a timely and professional manner. If you're a people person with a passion for delivering outstanding customer service, we want to hear from you!
Responsibilities
* Answer inbound calls from patients and partners, responding to inquiries and resolving issues in a timely and professional manner
- Provide accurate and helpful information about arenaflex services, benefits, and programs
- Assist with eligibility, provider changes, and requests for ID cards
- Use high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
- Meet performance standards, attendance requirements, and call quality goals
- Work from home and be self-sufficient, with occasional commutes to the office in Charleston, WV when necessary
- Participate in ongoing training and development to enhance your skills and knowledge
Required Qualifications
* High school diploma or equivalent required
- Ability to communicate effectively with patients and partners orally and in written form
- Ability to work from home and be self-sufficient
- Ability to commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems
- Ability to meet performance standards, attendance requirements, and call quality goals
Preferred Qualifications
* Experience working remotely in a call center setting
- Experience with Medicaid and Medicare
- Strong customer service skills and a passion for delivering exceptional patient experiences
Education
* High school diploma or equivalent required
Pay Range
* The typical pay range for this role is: $17.00 - $25.15
- This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
- The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
Benefits
* arenaflex offers a full range of medical, dental, and vision benefits to eligible employees.
- Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
- arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
- arenaflex offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
- arenaflex provides Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we want to hear from you! Apply now to join the arenaflex team and start making a difference in people's lives. Apply Job! Apply for this job