Experienced Call Center Representative – Data Entry and Customer Service Specialist at arenaflex
Job Summary:
Join arenaflex, a leading healthcare and retail organization, as an Experienced Call Center Representative – Data Entry and Customer Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, handling high-volume calls, and performing data entry tasks with precision and accuracy. If you have a passion for delivering outstanding customer experiences and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a pioneering healthcare and retail organization committed to making a positive impact on people's lives through better health. With a legacy of over a century, we have grown to become one of the largest healthcare and retail companies in the United States, serving almost 10 million customers every day. Our mission is to provide a seamless omnichannel experience, combining physical and digital platforms to deliver exceptional products and services to our customers. As a valued member of our team, you will be part of a dynamic and supportive environment that fosters growth, innovation, and excellence.
Key Responsibilities:
As an Experienced Call Center Representative – Data Entry and Customer Service Specialist, you will be responsible for:
- Handling high-volume customer calls, responding to inquiries, and resolving issues in a timely and professional manner
- Performing data entry tasks with precision and accuracy, utilizing arenaflex's remedy information entry methodology and rules processes
- Entering patient and medication data into our systems, adhering to HIPAA guidelines and regulations
- Investigating missing solution data, deciphering clinical truncations (SIG codes), and resolving data entry-related exceptions
- Providing support to pharmacists, both in-office and remotely, and identifying and escalating issues to senior-level staff as necessary
- Maintaining a dynamic specialist permit or certification within the initial 90 days and keeping a valid professional permit or certification
Essential Qualifications:
* High school diploma or equivalent
- Essential level computer skills, including:
+ Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online
- Essential web browsing skills, including:
+ Opening a browser + Composing URLs in the correct field + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms
- Middle-of-the-road keyboarding skills (at least 25 WPM, typing by memory, organizing files)
- Ability to communicate effectively in writing and verbally
- 18 years old or older
Preferred Qualifications:
* At least 1 year of pharmacy experience in a retail or call center environment
- At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
- Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction
- Middle-of-the-road to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
- Familiarity with Spanish and English
What We Offer:
* Competitive hourly rate of $25-$35
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below: Apply Job! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that fosters growth, innovation, and excellence. Apply for this job