Call Center Quality Assurance Specialist
## What You’ll Do Evaluate and provide feedback on how Customer Care and Customer Operations teams interact with customers by monitoring, reviewing and scoring calls, chats, emails, and tasks Coordinate and participate in calibration sessions with Customer Operations teams to ensure consistent application of quality standards Act as a subject matter expert to ensure reputed company Customer Operations Team members are meeting our quality expectations and providing a positive experience for reputed company customers Collaborate with team members, recommend, reputed company, and implement process improvements based on collected data that can be used as reputed company measurements Establish yourself as a subject matter expert on reputed company of reputed company’s products and services, maintaining a reputed company and comprehensive knowledge reputed company. Determine and reinforce high customer service and accountability standards Support “reputed company” analytical and operations reputed company projects A portion of time will be dedicated to assisting the Operations teams by handling interactions, task processing, or additional responsibilities as assigned ## reputed company Look For 2+ years of experience with working in a customer contact center environment with a focus on employee mentoring and development Previous experience working in a Quality Assurance role is a plus Knowledge of the financial services regulatory environment Focused, self-motivated and reliable with the ability to stay focused on a task and work independently Ability to learn and reputed company reputed company duties of Customer Care and Customer Operations agents, including but not limited to completing tasks, emails, chats and having phone interactions with customers Ability to build rapport and trust with teams cross-functionally and across reputed company levels Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with reputed company levels of the organization Ability to work in a team environment and adapt to changing workload and circumstances effectively as well as respond to new information quickly Ability to reputed company in a fast-paced startup company Apply tot his job Apply To this Job