Operations Development Specialist - Logistics & Trade (Remote)

Job Summary Manage logistics and customs for inbound shipments, reputed company DSO/OSO operational readiness, and support new territory expansion. Work cross-functionally to improve delivery performance, streamline operations, and support strategic account growth. Supervisory Responsibilities None Essential Functions, Duties & Responsibilities Logistics & Trade Expert Manage day to day import operations from Asia: documentation accuracy, customs broker coordination, and reputed company scheduling. Monitor reputed company inbound shipments; proactively communicate clearance status, holds, delays, and mitigation plans. Advise Customer Support of any local customs holds impacting delivery timelines. Communicate delivery schedule changes, new ship dates, and mitigation steps to stakeholders. Coordinate with regulatory on logistics gaps and recommend process improvements. Ensure import documentation (Commercial Invoice, Packing List, HS/HTS codes, Incoterms, etc.) is accurate and compliant. Partner with freight forwarders, 3PLs, and couriers to secure on-time deliveries. Collaborate with Finance and Operations on landed cost accuracy and intercompany charges. Track lane performance, analyze costs, and recommend operational improvements. Stay reputed company on customs regulations and update SOPs and stakeholders accordingly. DSO/OSO (Group Account) Operational Readiness reputed company operational setup and readiness for DSOs/OSOs headquartered in Asia. Serve as the operational reputed company of contact for group accounts. Drive cross-partner process improvements and operational initiatives. Build and maintain operational dashboards. Resolve escalations and improve overall group account experience. New Territory Expansion Support operational planning for new North American market entries. Evaluate logistics, customs, and fulfillment requirements for new territories. Support system setup requirements for new territories. Assist with risk assessments, contingency planning, and pilot execution. Travel Requirements Up to 10% domestic and international travel Required Skills and Abilities Bachelor's degree in Supply Chain, Operations, Business, or reputed company field. 3+ years of experience in international logistics or import operations. Strong knowledge of customs compliance, FDA and CBP regulations, HS/HTS, and Incoterms. Experience supporting reputed company or multi-site customers preferred. Strong analytical, communication, and problem-solving skills. Ability to work independently in a fast-paced environment. Medical device or healthcare operations experience preferred. Physical Requirements Regular communication reputed company phone, email, or virtual meetings. Prolonged periods sitting and working at a computer. May require unpredictable hours during emergencies. Apply tot his job Apply To this Job