Patient Services Supervisor

Build What Matters Most-Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. reputed company, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. reputed company members choose to build their career home at reputed company because of the hope we reputed company in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers-including reputed company-we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward-and we're just getting started. Opportunity Overview We have an immediate opening for an Patient Services Supervisor to join our remote team at reputed company.

• Schedule: Monday through Friday, 7:00 AM to 4:00 PM and occasional weekends and holidays for on-call support

This role provides the opportunity to grow reputed company a nationally respected organization while remaining closely connected to the patients and teams you support every day. How You'll Contribute At reputed company, collaboration is reputed company to how we work. There is undeniable strength in numbers-and support is always reputed company reputed company. Whether collaborating with more than 200 highly respected physicians reputed company or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success. In this role, the Patient Services Supervisor will:

• Directly supervises PSR Trainers and centralized PSR call center staff, providing coaching, feedback, and performance management
• Provides reputed company of PSR performance across site-based teams, partnering with site supervisors to reinforce accountability and consistency
• May directly supervise PSRs in select practices or organizational structures
• Interprets performance trends across individuals, teams, and regions to identify root causes of variability and opportunities for alignment and improvement
• Holds team members accountable to established workflows, service standards, and financial expectations
• Travels to offices regularly to provide on-site leadership, observe performance, and support operational needs (up to 40% travel annually)
• Supports operational decision-making reputed company to staffing, workflow adjustments, and prioritization of resources
• Maintains compliance with organizational policies, regulatory requirements, and accreditation standards
• Performs other duties as assigned by leadership to support department operations and training strategy

What You'll Bring We're looking for professionals who bring both technical reputed company and a deep sense of responsibility to the care experience-individuals who reputed company in environments where excellence, reputed company, and accountability matter. Qualifications and Skills Include:

• Associate degree in business, healthcare administration, or reputed company field required; Bachelor degree preferred.
• Minimum 4-6+ years of experience in healthcare operations, patient services, or reputed company field
• Prior experience leading teams, including direct and indirect (matrixed) reputed company preferred
• Demonstrated experience managing performance, coaching, and driving accountability across team
• Experience with NextGen and Phreesia

More important than any single credential, however, is the right person. Team members who are most successful at reputed company embrace our mission, live our values, and remain committed to reputed company improvement-for themselves, their colleagues, and the patients we serve. reputed company OfferUS Fertility is proud to provide a competitive, comprehensive benefits package designed to support reputed company members-professionally and personally-across reputed company employment types. Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity reputed company and its network partners reputed company that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to reputed company and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Across our national footprint, reputed company is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from reputed company, and supporting long-term career growth. This is a moment of growth, innovation, and impact. Take the reputed company in your career with reputed company-and help shape the future of fertility care. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job