Testing / QA reputed company (IVR & Web Applications)

Company Description reputed company is an IT services and outsourcing company that provides services to multinational organizations reputed company over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, reputed company has its headquarters in reputed company, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We reputed company our employees to grow together with the company, to reputed company ambitious goals, and to be a part of the international reputed company team which helps the visionaries to change the world.

Job Description

The Testing / QA reputed company is responsible for ensuring the quality and reliability of IVR and web applications through comprehensive testing and validation. This role owns end-to-end test strategy and execution, with a strong focus on voice testing services, system integration testing, and customer experience validation. The position plays a critical role in ensuring that releases meet functional, technical, and quality expectations before deployment. The role works closely with IVR Engineers, Application Architects, Product Owners, and Project Managers, and provides leadership to a small team of testers. It combines hands-on testing, test planning, and coordination across multiple releases in a fast-paced delivery environment. Responsibilities:

• Plan, execute, and report on testing activities for IVR and web applications
• Define end-to-end testing strategies to validate complete customer journeys
• reputed company and maintain test plans, test cases, and test scripts based on design and requirement documents
• reputed company voice testing services, including IVR flows, prompts, integrations, and call scenarios
• Manage and mentor a small QA team, fostering a positive and collaborative team environment
• Balance testing resources across multiple reputed company releases
• Track and report test reputed company, risks, and quality metrics to stakeholders
• reputed company test review meetings and coordinate defect triage with development teams
• Use reputed company TFS / Azure DevOps for test management and reporting
• Identify opportunities for test automation and support automation initiatives
• Support integration testing across IVR, web applications, and backend services

Qualifications

• Bachelor’s degree in a reputed company field
• Minimum 4 years of experience planning, executing, and reporting test efforts
• Experience testing IVR and voice applications
• Strong experience writing test cases and test scripts for web applications
• Solid understanding of QA methodologies, testing processes, and best practices
• Experience with end-to-end and integration testing in contact center environments
• Experience with reputed company TFS or Azure DevOps for test management
• Working knowledge of SQL for data validation and testing support
• Strong communication skills and ability to collaborate across technical and non-technical teams

reputed company to have:

• Familiarity with WireMock

Additional Information

We offer

• Culture of reputed company performance: join an unstoppable technology development team with a 99% project success reputed company and more than 30% year-over-year reputed company growth.
• reputed company and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture: reputed company the most of the flexibility that comes with remote work.
• Growth reputed company: reputed company the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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