Proposal Manager

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Job Summary

Candescent is seeking a dedicated Proposal Manager to join our Intelligent Banking Proposal Team. This critical role supports our business development initiatives by managing the end-to-end process for RFPs, RFIs, and client queries. The ideal candidate is a proactive team player who can successfully collaborate across product and sales teams, ensuring high-quality, accurate, and compliant responses are delivered under tight deadlines.

Key Responsibilities and Deliverables

A Candescent Proposal Manager drives revenue by leading the end-to-end RFP/RFI process, collaborating with sales, product, and technical teams to craft compelling, compliant, and accurate proposals. They manage content libraries, translate complex technical features into client value, and ensure high-quality submissions under tight deadlines.

• Manages the coordination and timely completion of RFPs, RFIs and Questionnaires – including compiling existing language, creating new language as needed, and reviewing documents to ensure high quality, error-free final responses.
• Builds a thorough understanding of the company’s products and strategies to facilitate the accurate and consistent creation of proposals.
• Collaborates closely with product management and relationship management teams to promptly respond to client-driven requests.
• Works closely with subject matter experts from across the organization to write and edit standard and/or craft customized language as needed.
• Demonstrates excellent interpersonal and communications skills, both verbally and in writing, and the ability to work directly with senior team members under tight deadlines.
• Reviews, proofreads, and checks content for accuracy, including questionnaires and databases.
• Liaise with other internal support departments to obtain data, supporting documentation and other responsive information.
• Updates and manages proposal content, ensuring the integrity and quality of internally stored content.

Qualifications and Experience

• Experience: 5-8+ years of experience in proposal management, RFP writing, or technical writing, preferably within banking, fintech, or SaaS.
• Technical Proficiency: Strong understanding of digital banking products, online/mobile banking technology, and security requirements.
• Tools: Expertise in Microsoft Office (Word, Excel, PowerPoint, Outlook) and content management tools (e.g. Loopio, Responsive, or similar).
• Communication: Exceptional writing, editing, and storytelling abilities to create client-focused, persuasive content.

Preferred Distinctions

• Bachelor’s degree from an accredited institution or equivalent international qualification, or a combination of education and experience that equals a degree.
• Working knowledge of digital banking industry is preferred but not required
• Highly organized with a proven ability able to handle multiple concurrent assignments; assumes personal responsibility for deliverables under tight deadlines, working well under pressure in a rapidly changing environment while maintaining the highest quality standards
• Process and detail-oriented, placing a high priority on accuracy with particular focus on qualitative and quantitative accuracy
• Team player and self-motivated with a strong work ethic who proactively can improve processes and work independently
• Desire and ability to work in a dynamic, collaborative team environment with excellent interpersonal skills
• Problem solver with ability to research solutions and suggest resolutions
• Ability to stay calm and focused in a fast-paced environment while juggling multiple concurrent deadlines

Job Summary

Candescent is seeking a dedicated Proposal Manager to join our Intelligent Banking Proposal Team. This critical role supports our business development initiatives by managing the end-to-end process for RFPs, RFIs, and client queries. The ideal candidate is a proactive team player who can successfully collaborate across product and sales teams, ensuring high-quality, accurate, and compliant responses are delivered under tight deadlines.

Key Responsibilities and Deliverables

A Candescent Proposal Manager drives revenue by leading the end-to-end RFP/RFI process, collaborating with sales, product, and technical teams to craft compelling, compliant, and accurate proposals. They manage content libraries, translate complex technical features into client value, and ensure high-quality submissions under tight deadlines.

• Manages the coordination and timely completion of RFPs, RFIs and Questionnaires – including compiling existing language, creating new language as needed, and reviewing documents to ensure high quality, error-free final responses.
• Builds a thorough understanding of the company’s products and strategies to facilitate the accurate and consistent creation of proposals.
• Collaborates closely with product management and relationship management teams to promptly respond to client-driven requests.
• Works closely with subject matter experts from across the organization to write and edit standard and/or craft customized language as needed.
• Demonstrates excellent interpersonal and communications skills, both verbally and in writing, and the ability to work directly with senior team members under tight deadlines.
• Reviews, proofreads, and checks content for accuracy, including questionnaires and databases.
• Liaise with other internal support departments to obtain data, supporting documentation and other responsive information.
• Updates and manages proposal content, ensuring the integrity and quality of internally stored content.

• Qualifications and Experience

• Experience: 5-8+ years of experience in proposal management, RFP writing, or technical writing, preferably within banking, fintech, or SaaS.
• Technical Proficiency: Strong understanding of digital banking products, online/mobile banking technology, and security requirements.
• Tools: Expertise in Microsoft Office (Word, Excel, PowerPoint, Outlook) and content management tools (e.g. Loopio, Responsive, or similar).
• Communication: Exceptional writing, editing, and storytelling abilities to create client-focused, persuasive content.

Qualifications

• Bachelor’s degree from an accredited institution or equivalent international qualification, or a combination of education and experience that equals a degree.
• Working knowledge of digital banking industry is preferred but not required
• Highly organized with a proven ability able to handle multiple concurrent assignments; assumes personal responsibility for deliverables under tight deadlines, working well under pressure in a rapidly changing environment while maintaining the highest quality standards
• Process and detail-oriented, placing a high priority on accuracy with particular focus on qualitative and quantitative accuracy
• Team player and self-motivated with a strong work ethic who proactively can improve processes and work independently
• Desire and ability to work in a dynamic, collaborative team environment with excellent interpersonal skills
• Problem solver with ability to research solutions and suggest resolutions
• Ability to stay calm and focused in a fast-paced environment while juggling multiple concurrent deadlines
• Candidates must be authorized to work in the United States without sponsorship.

Required: This position requires that the Proposal Manager be available during NAMER EST Hours of 9 – 5 p.m. EST.

Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.