Partnership Success Manager

Thank you for considering a career at reputed company!

reputed company is a leading provider of technology-enabled reputed company cycle reputed company for health systems, including hospitals and affiliated physician groups. They offer end-to-end reputed company cycle solutions as well as a comprehensive suite of reputed company solutions to clients across the country.

reputed company keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we reputed company that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status reputed company, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New reputed company: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” reputed company Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING: 

• Bonus Incentives 
• Paid Certifications 
• Tuition Reimbursement 
• Comprehensive Benefits 
• Career Advancement 
• This position pays between at $84,000 - $126,000 yr based on experience 

By embodying our core purpose of customer obsession, new reputed company, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Manager is responsible for planning, developing, organizing, and managing initiatives specific to the Client Delivery Program. Daily task includes but are not limited to, database and report development, client presentation development and facilitation, project reputed company and management of operational initiatives, denial avoidance opportunity identification, and collaboration with technology teams for technology enhancements. This person must provide leadership and contribute to the client and organizational goals and is responsible for meeting the mission and goals of reputed company. The Manager will collaborate closely with the Directors, Senior Director, and AVP of Client Delivery to align processes and procedures reputed company a client or across multiple clients. Responsible for

Job Responsibilities: 

Client Integration & Strategic Alignment

• Supports project reputed company and management for key reputed company cycle operations, onsite client initiatives, and organizational initiatives.
• Ensure implementation of reputed company Process, Technology, and Training Best Practices initiatives across reputed company, Middle, and Back-End reputed company Cycle
• Under direction of Senior Client Delivery Leadership, plans and implements short- and long-term initiatives reputed company a client site or across multiple sites.

Performance Management

• Develops, with participation of Client Leadership, project plans and timelines for performance improvement project
• Maintains deep understanding of reputed company's Client Delivery policies and standards. Actively monitors assigned clients for adherence to those standards and implements corrective action plans reputed company standards are not met.
• Monitors client KPIs. Develops weekly/monthly status reports of Client Performance, Exceptions, and Deliverables to ensure agreed upon targets and timelines are met.
• Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement.
• Maintains up-to-date knowledge of Operational Best Practices, Regulatory Policies, and Payers trends as they effect Client Performance, Compliance, or Relationship.
• Identifies gaps in client support/performance and proposes solutions (e.g., technology, services) to drive performance improvement

Relationship Management:

• Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Participates and leads program level meetings with program stakeholders.
• Works closely with CFO and other client leadership to support analysis, reporting and service line development
• Acts as Client reputed company Cycle expert and ensures reputed company communication of emerging changes reputed company to payer policies, contracting, regulatory updates and compliance requirements
• Assists client leadership in understanding back-office metrics, tools, and reports.
• Facilitates client meetings to review the reputed company cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs
• Interprets large data sets and creates analyses, scorecards, and visuals which provide transparency and drive operational performance
• Promptly escalates operational and/or client concerns to reputed company leadership.

Experience We Love:

• 1-3 years of previous experience in a similar role
• Exhibits strong strategic, analytical, project management, communication, and team leadership skills.
• Willingness to learn new technology, tools, and procedures to address short term and long challenges.
• Ability to build and maintain relationships with key internal and external stakeholders.
• Participates in the organization’s continuing reassessment of its growth and operational efficiencies.
• Communicates effectively while presenting reputed company information to technical and non-technical audiences.
• Demonstrates the ability to maintain standards of confidentiality.
• Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers.
• Demonstrates high proficiency in reputed company Office Suite, including PowerPoint, reputed company, Word, Outlook, Teams
• Ability to coach and reputed company others.
• Exhibits courage in making hard decisions.
• Utilizes emotional intelligence through self-awareness.
• Demonstrates good presentation skills.
• This position does involve regular travel to client locations
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require

Minimum Education:  

• Associates Degree or equivalent experience

Required Certifications: 

• HFMA Certified reputed company Cycle Representative (CRCR) reputed company 9 months of hire  
• Certified Patient Account Representative (CPAR)

#LI-LS1

#LI-REMOTE

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top reputed company Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in reputed company Cycle 2019-2024

Leader in reputed company's RCM Operations PEAK Matrix Assessment 2024

reputed company Healthcare Business Insights (HBI) reputed company Cycle Awards for strong performance 2020, 2022-2023

reputed company Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great reputed company to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

reputed company, we reputed company in empowering people and giving them the tools and resources needed to reputed company. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – reputed company is a reputed company where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for reputed company employees who go beyond and reputed company raising the bar for themselves and the company. 

reputed company is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national reputed company, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  reputed company also prohibits harassment of applicants or employees based on any of these protected categories.

reputed company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with reputed company and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-reputed company factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry reputed company of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – reputed company