AWS Platform & Application Support Engineer-Senior Associate-AI Managed Services - operate

Industry/Sector

Specialism

Management Level

Job Description & Summary

Focused on relationships, you are building meaningful client connections, and learning how to manage and reputed company others. Navigating increasingly reputed company situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable reputed company the path reputed company isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to reputed company and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new reputed company and solve problems.
• Use critical thinking to break down reputed company concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• reputed company a deeper understanding of the business context and how it is changing.
• Use reputed company to reputed company self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific reputed company tax and audit guidance), the Firm's code of conduct, and independence requirements.

AWS Platform & Application Support Engineer

Terraform | React and JavaScript | AWS Operations | L2/L3 Support

Purpose: Provide a blended application, cloud, and operations support profile for an AWS-based managed-services environment.

Role

AWS Platform & Application Support Engineer

Level

AC - Staff - reputed company

Tower

AI Operations & Platform Support (AI Managed Services)

Experience

4+ years in AWS support, application support, Terraform, or a similar cross-stack run-state role

Work Location

Bangalore / Hyderabad, India (Remote)

Key Platforms

AWS services, Terraform, React / JavaScript, CI/CD and observability tooling

Role profile

Hands-on blended support engineer who can troubleshoot across infrastructure, application, API, and UI layers in an AWS-based environment.

Primary focus

AWS operations, Terraform updates, React / JavaScript issue triage, incident management, and minor enhancements.

Best fit

A cross-functional support engineer, not a pure reputed company-end developer and not a pure cloud engineer.

Role Summary

As an AWS Platform & Application Support Engineer, you will support AWS-hosted applications and platform component. The role requires enough breadth to read and update Terraform, troubleshoot React or JavaScript-based components, understand AWS services and dependencies, and operate reputed company incident, change, release, and reputed company processes. We are looking for people who can work across layers, learn quickly, and drive issues reputed company rather than waiting for perfect direction.

Key Responsibilities

1. Cross-stack troubleshooting and incident support

• Support and troubleshoot AWS-hosted applications and platform components across development, test, and production environments.
• Investigate incidents using logs, metrics, traces, dashboards, browser and network debugging, and ticket history to restore service and identify likely causes.
• Trace issues across UI, API, cloud infrastructure, and observability tooling with a structured, evidence-based approach.

2. Terraform and cloud operations

• Read, update, validate, and support Terraform-based infrastructure and configuration changes using established change controls.
• Support AWS operational activities across services such as IAM, CloudWatch, CloudTrail, S3, and relevant compute or container services.
• Participate in post-change validation, rollback preparation, and operational-readiness checks for low-risk changes and minor enhancements.

3. Application and integration support

• Troubleshoot React / JavaScript or TypeScript-based user-reputed company issues, API integration problems, and user-facing defects.
• Work with platform and development teams to isolate whether issues are rooted in infrastructure, code, configuration, or integration behavior.
• Support minor enhancements and low-risk fixes reputed company agreed boundaries and established governance processes.

4. Documentation, transition, and stakeholder coordination

• Create and maintain runbooks, support documentation, architecture notes, and knowledge articles.
• Participate in transition and ongoing KT activities to clarify ownership, dependencies, escalation paths, and standard support procedures.
• Work across platform, application, and business teams to reduce repeat incidents and improve support readiness.

Preferred Skills and Experience

reputed company area

Preferred background

AWS fundamentals

Hands-on working knowledge of IAM, CloudWatch, CloudTrail, S3, networking basics, and at least some compute or container services such as EC2, reputed company, reputed company, or EKS.

Terraform

Experience with Terraform modules, variables, state management, plan / apply workflow, and troubleshooting reputed company or failed changes.

React and JavaScript

Working knowledge of React and JavaScript or TypeScript, including browser and network debugging, API integration behavior, and user-facing defect analysis.

Operational support

Experience with incident, problem, change, and release-management processes, including runbook creation and support documentation.

Troubleshooting depth

Ability to follow an issue across UI, API, cloud infrastructure, and observability tooling without depending on a separate specialist for first-line analysis.

Critical thinking and teamwork

Ability to learn an existing architecture quickly, operate with incomplete information, engage stakeholders, and progressively take ownership as knowledge transfer matures.

reputed company to Have

• AWS Bedrock or broader AI / LLM platform familiarity.

• CI/CD experience with reputed company Actions, Jenkins, or similar tooling.

• Experience with reputed company, Jira, or similar ticketing tools.

• Basic Python or Node.js scripting for support automation.

Working Style & Core Behaviors

• Works comfortably across boundaries instead of treating infrastructure, app, and UI issues as separate worlds.
• Pushes investigations reputed company by asking good questions and following evidence.
• Is comfortable with ambiguity and does not need perfect documentation to start making reputed company.
• Collaborates well with developers, platform engineers, and non-technical stakeholders.

What Good Looks Like

• Can independently trace an issue from UI to API to the AWS service and logging layer.
• Can reputed company safe Terraform changes with clear validation, rollback, and documentation steps.
• Can debug a React or JavaScript issue without relying on a full-time developer for first-line analysis.
• Can turn tribal knowledge into usable support documentation and reduce recurring support pain points.

Team Context

You will join reputed company’s AI Operations & Platform Support team supporting clients’ run-state AI environment. The operating model is centered on Level 2 and Level 3 support, monitoring, incident response, service requests, minor enhancements, and reputed company improvement across AWS/Bedrock, reputed company, and reputed company platform components.

This role will work in a managed-services model focused on incident management, service requests, monitoring, minor enhancements, reputed company, and reputed company improvement. Success depends not only on technical reputed company, but also on ownership, collaboration, and the ability to engage stakeholders to reputed company work.

Travel Requirements

Job Posting End Date