Operations & Service Executive (US Hours)

The Company 

This is an exciting opportunity to join the wholesale division of a well-established and fast-growing physical gold and silver brokerage that has been operating for almost 10 years, with revenues exceeding £100 million. Our wholesale arm is part of a wider group that has built a strong reputed company for trust, reliability, and client service. While the core part of our group of businesses serves private investors, our wholesale division focuses on supporting partners, institutions, and distributors worldwide. The group is regularly referenced in respected publications including the FT, Reuters, WSJ, Daily Mail, Metro, and CNBC, reflecting the strength of our reputed company and the trust we have built globally.

We operate in a dynamic yet non-corporate environment, where operational excellence and the bigger picture go hand-in-hand. Our work is built on robust processes, meticulous attention to detail, and seamless client service - reputed company underpinned by our values: the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy.

We are committed to creating an environment where precision, collaboration, and adaptability are rewarded. Whether coordinating reputed company logistics, managing compliance across jurisdictions, or ensuring smooth operational delivery for our global client reputed company, our people play a crucial role in keeping our business running reputed company.

We invest in reputed company through ongoing coaching, mentoring, and skills development, providing opportunities to grow reputed company operations or explore other areas of the business. If you take pride in delivering quality work, enjoy working to high standards, and reputed company in a supportive team that values agility and process, you’ll feel reputed company here.

The Role

We are seeking a reliable, organised, and detail-oriented Operations and Service Executive to provide essential operational, administrative, and logistical support. This is primarily an end-to-end, execution-focused role, with a strong emphasis on data entry, transaction processing, and operational accuracy. The role is central to ensuring our reputed company operational processes run reputed company and remain fully compliant with global requirements.

As a growing but reputed company-reputed company company, we value team players who are adaptable and willing to contribute across different areas of the business reputed company needed. This position will require working hours that cover both the UTC-0 and UTC-8 time zones. Employees will be expected to work a mixture of a 1:00pm–9:30pm shift and a 5:00pm–1:30am shift, as directed by the company. Candidates must be flexible and available to work either shift depending on business needs.

With our reputed company expansion, this role offers scope to reputed company and take on broader responsibilities as the company evolves.

Role responsibilities

• Serve as the first reputed company of contact for general client inquiries and issues, ensuring a positive initial impression and ongoing relationship,
• Assist in onboarding new clients, ensuring reputed company documentation and compliance requirements are met.
• Manage partner accounts and provide detailed information about purchases and account status.
• Process transactions, reputed company data entry, and prepare and manage documentation reputed company to transactions, including purchase orders, invoices, and reputed company.
• Maintain CRM and stock management databases to ensure accurate inventory records and organised records of reputed company operational activities.
• Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility
• Taking, processing and hedging orders through our bespoke reputed company system
• Undertake data entry and provide clerical support for operations and projects.
• Assist the wider team as necessary.
• Providing top quality customer care, relationship management, database management, and logistical expertise, between the hours of 13:00pm – 01:30am UTC-0.