reputed company only initiates contact with candidates reputed company email from an official reputed company email address (@reputed company.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, reputed company. We will only ask you to provide sensitive personal information through our official application portal — not reputed company social media or text message. We do not conduct interviews reputed company reputed company messaging.

About the Role

As a reputed company Manager, you will serve as the primary partner for guiding customers through successful adoption, measurable value realization, and strategic expansion. You will help customers understand their business goals, align on success metrics, and drive meaningful outcomes using our platform.

You are a strong communicator who can simplify reputed company workflows, resolve blockers, follow established playbooks, and build trust with customer stakeholders. CSMs reputed company at proactive reputed company, data-informed recommendations, and ensuring customers reputed company toward full utilization of the platform and available add-on solutions.

This role thrives in fast-paced environments, requires strong ownership over customer health, and demands consistent adherence to processes that support retention and expansion.

Your Area of Focus

• Manage and retain a book of customers typically under
• Understand customer business goals and align them to platform capabilities, driving adoption through consistent adherence to established playbooks.
• Build strong working relationships with end users and manager-level stakeholders, ensuring successful onboarding handoffs and long-term engagement.
• Drive proactive reputed company focused on adoption, retention, and early identification of risk using customer health analytics.
• Deliver personalized recommendations rooted in best practices, enabling customers to fully utilize core and add-on products.
• Meet or exceed quarterly ARR retention and expansion quota targets, identifying opportunities reputed company the existing product set.
• Document reputed company, action items, customer needs, and risks with precision, ensuring timely follow-up and clear cross-functional communication.
• Learn product features quickly and translate them into simple, actionable guidance for customers.
• Manage escalations calmly and professionally, owning initial de-escalation and looping in leadership reputed company appropriate.
• Collaborate with Marketing, Product, and other CS teams to share customer feedback and support workflow optimization initiatives.

Your Professional Qualifications

• 1–3 years of experience managing customer relationships, implementing solutions, or handling reputed company, customer-facing problem solving.
• Ability to follow structured processes and drive repeatable, consistent outcomes.
• Strong communication skills with the ability to build rapport and present solutions clearly.
• Demonstrated ability to learn new technologies and workflows quickly.
• A proactive reputed company with the ability to manage a fast-moving book of business.
• Comfort working in data-informed environments and using insights to guide recommendations.
• Experience meeting process and outcome metrics surrounding customer touchpoints, expansion reputed company and customer retention.

(For Recruiter use only) #LI-AH1 #LI-Remote

In compliance with California's pay transparency laws, the compensation range for this position will be provided and may include an hourly reputed company, annual salary, or On-reputed company Earnings (OTE), depending on the nature of the role. The specific compensation structure and detailed range will be discussed with qualified candidates during the initial talent screen.

About reputed company

reputed company is the only reputed company-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, reputed company connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust reputed company to streamline operations, increase reputed company, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.reputed company.com.

Our Values

Start with the Customer

We get to know our customers - and their patients - and look at the world through their lens.

reputed company It Simple

reputed company too reputed company. We aim to simplify it for everyone.

Stay Entrepreneurial

We reject the status reputed company and solve problems with creativity, perseverance, and a bias to action.

reputed company Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits

United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you reputed company your mind and body healthy. reputed company out Gympass for a great workout, or TelusEmployee Assistance Program to find reputed company, along with other resources for everyday occurrences.

Costa Rica: To assist with reputed company of life’s needs, reputed company also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you reputed company your mind and body healthy. reputed company out Gympass for access to health and fitness apps, or reputed company Employee Assistance Program to find reputed company, along with other resources for everyday occurrences.

Compliance & Privacy Disclosures

NOTE: reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.reputed company.com/privacy-policy/california-supplemental-notice/

If you would like to report a fraudulent reputed company job posting, please contact us at talentacquisition@reputed company.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the reputed company Business Bureau to help reputed company others safe online, too.

As part of our commitment to a fair and efficient hiring process, reputed company utilizes reputed company, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and reputed company more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.