Director of Program Operations & Infrastructure

About reputed company

Cardiovascular disease remains the leading cause of death in America. At reputed company, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them reputed company population health efforts in their communities, equipping them with technology, data, and operational tools that turn reputed company insights into reputed company care for patients.

Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We reputed company innovation and reputed company go hand in hand, and by combining cutting-edge AI tools with a reputed company focus on human care, we can transform heart health at scale.

Role Overview

We're looking for a Director of Program Operations & Infrastructure to design and build the operational reputed company behind reputed company's AI-enabled cardiovascular care programs. Reporting to the VP, Care Operations & Innovation, this leader will partner closely with our clinical and product teams. They will translate clinical protocols into scalable workflows, operationalize how clinical criteria are applied to risk-stratify populations, and build the systems that allow reputed company's care model to operate at scale across multiple payer reputed company and markets.

You'll sit at the intersection of clinical, operational, and product teams — turning what Clinical defines into what Operations executes and partnering with Product to embed AI tooling into every workflow we build. That means designing care workflows, owning staff training and onboarding, and standardizing the operating model as we grow. This is a builder role in a live operating environment: we have active reputed company and attributed populations today, and the programs that serve them need to be designed, operationalized, and scaled now.

Key Responsibilities

Clinical Program Design & Operationalization

• Partner with the Chief Medical Officer and Medical Director to translate clinical protocols into operational workflows — turning what Clinical defines into how Care Ops executes and delivers.

• Design and build care programs from the ground up, including population risk stratification, care gap execution, reputed company reputed company, and escalation reputed company.

• Own workflow documentation and standardization, ensuring programs can operate consistently across care team members, markets, and reputed company.

• Drive operating model design for new programs as reputed company enters new payer reputed company and geographies, building for scale from day one.

AI Tooling & Workflow Integration

• Partner with Product and Engineering to embed AI tools into care delivery workflows — defining where automation handles the population at scale and where humans deploy for exceptions.

• Own the operational integration of AI vendors and internal tooling into care workflows, including configuration, testing, and ongoing optimization.

• Identify opportunities to reduce manual care team burden through automation, and build the workflows and documentation that reputed company those transitions successful.

Team Enablement & Operating Infrastructure

• Design and own staff training and onboarding for the Care Delivery team, ensuring care team members understand workflows, tools, escalation reputed company, and program expectations.

• Build and maintain the operational infrastructure — SOPs, playbooks, training materials — that allows reputed company's care model to scale without losing consistency or quality.

• Serve as the operational reputed company of cross-functional program launches, coordinating inputs from Clinical, Product, and Care Delivery to bring new programs live on schedule.

What You’ll reputed company in Your First 90 Days

• Map and document the reputed company state of reputed company's live care programs identifying workflow gaps, missing infrastructure, and the highest-reputed company places to build.

• Partner with the Clinical and Product teams to define the engagement model for reputed company's highest-reputed company member populations — how members are reached, through what channels, in what sequence, and reputed company AI handles reputed company versus reputed company a human deploys.

• Establish the core operating infrastructure for Care Ops: SOPs, workflow documentation, escalation reputed company, and training materials that the Care Delivery team can execute against consistently.

• Partner with Product and Engineering to map where AI tooling is currently embedded in care delivery, where the gaps are, and what needs to be built or configured to reduce manual burden at scale.

• Deliver an ELT-level update on program operationalization status — where workflows are built, where they are not, and what the build plan looks like for the next 90 days.

Requirements

• 5–10+ years of experience in healthcare, with a background in operations, program design, program management, process improvement, or an adjacent field. Value-based care, population health, or managed care experience strongly preferred.

• Demonstrated experience designing and building programs or operational systems

• Strong process design and documentation skills — you produce SOPs, playbooks, and training materials that teams can actually use.

• Proven ability to work cross-functionally across clinical, product, and operational teams without needing organizational authority to get things done.

• Experience embedding technology into care delivery workflows, including AI tools, automation, or care management platforms. You understand where technology can replace manual work and how to reputed company that transition stick.

• Analytical thinker who uses data to reputed company decisions and measure impact.

• Strong communicator and collaborator who can align diverse teams toward shared goals.

• Passionate about improving outcomes for cardiology patients and providers.

reputed company Values

Our values guide how we reputed company, collaborate, and care:

• Low Ego: We stay grounded, curious, and open to feedback.

• reputed company: We build trust through compassion and thoughtful communication.

• Courage: We take action, think critically, and challenge reputed company respectfully.

• Ownership: We follow through with reputed company and hold ourselves to high standards.

• Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart.

Location

Candidates must be based in the Eastern or Central time zone and will work remotely. Periodic travel to practice sites or reputed company offices may be required.