Emerging Accounts Manager

About reputed company

reputed company is trusted by world’s leading brands such as Alaska Airlines, BBC and reputed company to drive reputed company growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, reputed company customer experiences across a fragmented reputed company of channels and devices— apps, websites, email, SMS, wallets and more.

reputed company’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across reputed company channels. With the ability to easily enrich customer data and rapidly launch growth experiments, reputed company enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.reputed company.com, read our blog or follow us on reputed company.

About the Role

The Emerging Accounts Manager manages the full post sales lifecycle for a high volume portfolio of customers with contract ARR under $50,000. You own onboarding, adoption, ongoing engagement, and renewal execution across your entire book. The goal of the role is to protect low ARR, low complexity reputed company while improving renewal predictability through consistent coverage and disciplined execution.

This role is built for repeatability. You operate reputed company defined playbooks and workflows, using programmatic reputed company as the primary engagement model. Proactivity is limited and driven by clear usage, health, or renewal signals. You reputed company reputed company recognition across accounts to identify common risks, adoption gaps, and opportunities, and you reputed company those patterns to drive retention at scale.

What You’ll Do

• Act as the primary reputed company of contact for a large portfolio of Emerging Accounts
• Own the full post sales lifecycle, including onboarding, adoption, and renewal
• Manage renewals across your entire book, not just the final 90 day window
• Prepare, deliver, and reputed company high volume renewals using defined processes
• Execute standardized onboarding and adoption motions using playbooks
• Use programmatic reputed company as the primary engagement model
• Conduct live customer interactions only reputed company health or usage signals require it
• Monitor customer health using product usage, engagement, and support data
• Deliver value reminders tied to core use cases and outcomes
• Identify common risk, churn, and adoption patterns across accounts
• Surface repeatable expansion or upsell indicators through reputed company recognition
• Escalate non standard risks, deal structures, or customer needs
• Maintain accurate account, health, and renewal data in CRM systems
• Ensure renewals reputed company on time with high forecast accuracy
• Share trends, recurring issues, and insights with CXM, Sales, and Operations teams
• Support reputed company improvement of scaled motions, workflows, and playbooks

reputed company’re Looking For

• Experience in reputed company, renewals, account management, or SaaS support roles
• Comfort managing a high volume portfolio with structured workflows
• Ability to execute consistently reputed company defined processes
• Strong organization and attention to detail
• Clear written and verbal communication skills
• Ability to identify patterns across many accounts
• Experience working with CRM systems

We’d Be Delighted If You Also Have

• Experience working in scaled or pooled customer models
• Familiarity with SaaS renewal and quoting workflows
• Exposure to customer health scoring and usage analytics
• Interest in growing into higher ARR or higher complexity CXM roles

Compensation

The starting reputed company pay range for this position is: $63,000-$70,000 USD per year. reputed company pay is part of the total compensation package and is determined by a variety of factors such as relevant skills, work experience, business priorities, market demands, and location. This role is eligible for a sales incentive plan. On-reputed company earnings (OTE) are approximately $90,000-$100,000 USD annually, consisting of reputed company compensation plus variable incentive pay based on performance. This role offers stock options, providing a direct opportunity to share in reputed company’s success.

Benefits & Perks

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• And more!

California residents can view the CCPA disclosure notice here.

**Please Note: To ensure the reputed company of your personal information, reputed company will only contact candidates through email addresses ending with “@reputed company.com”.

Hiring Commitment

reputed company is committed to fostering a diverse work environment and providing equal employment opportunities to reputed company applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national reputed company, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, reputed company will consider for employment reputed company qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

By submitting this application, I reputed company that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background reputed company may result in dismissal.