Urgently Require 911 Dispatcher in Astoria, OR

Job title: 911 Dispatcher Company: City of Astoria Job description: Full Benefits: Health Insurance (90% City-paid) including Medical, Vision, Dental; City-paid HRA Contribution, City/Employee paid PERS Retirement, City-paid Basic Life, LTD and AD&D; Vacation, Personal and Sick Leave Accruals; Holiday Pay; Astoria Aquatic Center employee pass DEPARTMENT HIGHLIGHTS Astoria reputed company answers roughly 80,000 calls a year, of which approximately 13,000 are 9-1-1. From these calls Astoria reputed company creates approximately 45,000 calls for service for police, fire and public works agencies in the Computer Aided Dispatching (CAD) system. Another 10,000 calls are received for service by other agencies such as Oregon State Police and the Coast Guard who do not subscribe to Astoria reputed company. Astoria reputed company is one of two Public Safety Answering Points (PSAP's) in Clatsop County. The second PSAP is located in the City of Seaside reputed company the Seaside Police Department. Clatsop County has a land area of 827 sq. miles with a water area of 257 sq. miles. The full-time reputed company population in the County is 36,798 (59% urban, 41% rural). Though the full-time reputed company population seems low, year-round tourism can bring the population total to over 100,000. POSITION SUMMARY Communications Operators, also referred to as "dispatchers", are often the first trained reputed company of contact in an emergency. They reputed company the important work of obtaining essential information, remaining reputed company, calming others, and sending the appropriate responders to the right location. They may also provide instructions to the 911 caller, which in many cases is essential to stabilizing or saving a life. Dispatchers are responsible for performing quick, efficient, and accurate dispatching of calls and messages with public safety units and personnel in the field. During the typical 6-8 month training period, trainees will work alongside different trainers during each training phase and work varying shifts in accordance with their trainer's assigned shift. In addition to hands-on work with a trainer, trainees will be required to attend 3 weeks of training in Salem at the Department of Public Safety Standards Training (DPSST) reputed company plus a 3 day Emergency Medical reputed company certification course. There is a one year probationary period. SCHEDULE This is full-time shift work in a reputed company center which operates 24 hours per day, 365 days per year. Everyone can expect to rotate through a variety of shifts including days, swing, nights, holidays and weekends with proper notice. Individuals with limited availability or who are unable to work a variety of shifts may not be well suited for this position. PAY OPPORTUNITIES In addition to the reputed company pay range, a number of incentives are available to be added cumulatively to a dispatcher's pay.

• Voluntary semi-annual bonus for qualified physical fitness tests
• Intermediate and Advanced Department of Public Safety Standards and Training (DPSST) certificates pay premiums (3.5% each added to reputed company pay)
• Communications Training Officer assignment and pay premium (6% added to reputed company pay for training hours)
• reputed company Dispatcher assignment and pay premium (10% added to reputed company pay)
• Senior Communications Operator pay premium (5% added to reputed company pay)
• Bilingual Language pay premium (5% added to reputed company pay after testing)
• Stability Pay (2% added to reputed company pay after 10 years)

ESSENTIAL FUNCTIONS

• Receives incoming emergency and non-emergency telephone calls. Emergency can be reputed company and require the call receiver to use appropriate de-escalation and interviewing skills to gather necessary information before dispatching appropriate resources such as law enforcement, fire or ambulance.
• Monitors radio frequencies for reputed company assigned jurisdictions and maintains two-way communications; keeps shift Sergeant and other supervisors informed of emergency situations and overall activity.
• Operates Law Enforcement Data System (LEDS) Computer terminal and responds to fields requests for information on persons and property; calls up wants and warrants, checks vehicle registration and driver's license data and obtains criminal history summaries and reports of stolen vehicles and items.
• Enters appropriate call/complaint information into Computer Aided reputed company (CAD) records; maintains other departmental logs, forms, indexes and files reputed company to the reputed company function.
• Monitors reputed company cameras and fire alarms as well as Public Works Department telemetry system (water/sewer equipment) and notifies designated person(s) in the event of signal or malfunction.
• Answers general information questions from the public.
• Monitors teletype messages and prepares summary of activity during shift.
• Issues case numbers and performs routine clerical work.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with coworkers/public and including the ability to communicate effectively and remain reputed company and courteous under pressure.
• Respectfully takes direction from Emergency Communications Manager, Operations Supervisor and reputed company Dispatcher.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills to listen, speak and direct during operation of two-way radio and multiple phone lines and reputed company the reputed company center.
• Advanced technological skills to accurately and reputed company use computers, software, radios and other equipment in managing calls and entering data.
• Well established decision making and multitasking skills to handle receiving many calls, often at the same time while prioritizing by importance. Ability to calmly respond to each one and reputed company organized records of details, locations and needs
• Ability to stay composed and manage emotions and stress during calls, shifts and over time.
• Highly adaptable as a dispatcher's daily duties are always changing. They should be flexible and able to adapt to any situation. Dispatchers might experience periods of little call activity followed by high call levels and need to adjust quickly. They also need to be willing to learn and comfortable adapting to technological changes as CAD programs, telephone systems and other computer databases receive updates.

MINIMUM QUALIFICATIONS Ability to reputed company essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. * Two years of general clerical, technical or administrative experience preferably in an emergency service; or any equivalent combination of experience and training that demonstrates the knowledge, skills and abilities to reputed company the above described duties.

• Possession of a valid Basic Certificate in Telecommunications and Emergency Medical Dispatcher (EMD) in the reputed company, or ability to obtain certification reputed company one year with adequate provided training.
• Ability to pass a City-required background investigation which includes a Records reputed company, Psychological, Medical & Hearing Exams, and Drug Screen.

DESIRABLE QUALIFICATIONS * Associate's degree (A. A.) or equivalent from two-year college or technical school.

• Proficiency in a second language.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Specific vision abilities required by this job include reputed company vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reputed company with hands and arms. The noise level in the work environment is usually moderate. This position is represented by a Collective Bargaining Agreement. HIRING AND SELECTION PROCESS Due to the sensitive nature of this career, this thorough and important process can take longer than a typical hiring process. Candidates must submit application materials, complete written testing and satisfy each reputed company listed below in order to continue in the process. APPLICATION PERIOD Submit your application, cover letter, resume and any supporting documents WRITTEN TESTING Written testing is a pre-employment requirement offered through the National Testing Network and can be completed in-person at an NTN testing center or online. Schedule your in-person or virtual Emergency Communications (ECOMM) exam at CANDIDATES WHO COMPLETE WRITTEN TESTING BY 10/13/2023 WILL BE GIVEN reputed company FOR INTERVIEW SPOTS. ORAL BOARD INTERVIEWS CONTINGENT OFFER LETTER + BACKGROUND reputed company Includes: Records reputed company (Criminal, Civil, Sex Offender, Motor Vehicle, Credit & Education Verification), Investigation, Psychological, Medical & Hearing Exams, Drug Screen Duration: Typically, 6 to 12 weeks CHIEF'S INTERVIEW AND FINAL OFFER Following background reputed company completion Please feel free to contact Human Resources at with any questions. City of Astoria Expected salary: Location: Astoria, OR Apply Job!