Clinical Support Nurse, Part Time

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.

SUMMARY

The primary responsibility of the support nurse is taking patient, facility, and physician phone calls for ambulatory pumps and other related products. The ideal candidate will have excellent communication skills, critical thinking skills, ability to handle stressful situations, capacity to function independently, possess varied clinical experience, and the ability to document meticulously.

The Clinical Support Nurse serves as a primary point of contact for patients, healthcare facilities, and physicians, managing inbound phone calls related to ambulatory pumps and associated products. The ideal candidate is calm under pressure, detail‑oriented, and able to work independently in a fast‑paced clinical support environment. This is a part‑time role with covering the shift of 12:00 PM–8:00 PM EST, scheduled every other weekend and every other holiday and PRN when needed.

IN THIS ROLE, THE IDEAL CANDIDATE WILL HAVE

• Ambulatory infusion pump experience
• Negative Pressure Wound Vac experience
• Experience within home health care, specialty pharmacy administration, home infusion, oncology, pain management, and/or hospice
• Ability to quickly assess situations and make accurate decisions
• Listening skills are essential
• Ability to respond to common inquiries or complaints from patients and facilities in a calm manner        

SUPERVISORY RESPONSIBILITIES

No supervisory or management responsibilities 

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS

• Minimum completion of ADN or BSN
• Minimum 3 years of clinical nursing experience, IV specialty training, infusion therapy, home health care required
• Current Licensure as a Registered Nurse in your state of residence required
• Bachelor’s Degree in nursing preferred, but not required
• PICC certification, OCN/INCC certification preferred, but not required          

PERSONAL AND PROFESSIONAL ATTRIBUTES

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.