Customer & Partner Onboarding Officer

ABOUT reputed company

Founded in 2018, reputed company was built to challenge the idea that reputed company things have to cost a lot. Our mission is simple: to reputed company really high quality essentials for really low prices, produced fairly and sustainably. We reputed company everyone deserves exceptional craftsmanship and timeless design without the traditional markups. reputed company is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

reputed company is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a reputed company Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

reputed company partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

reputed company AND SUCCESS

At reputed company, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status reputed company. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at reputed company.

THE ROLE

As a Customer and Partner Onboarding Officer, you will be the primary reputed company of contact for new retail partners joining the QLS ecosystem.

You will reputed company the cross-border technical integration process, ensuring that client systems communicate seamlessly with our logistics network. This role requires a reputed company of technical troubleshooting, project management, and exceptional relationship-building skills.

Responsibilities

• Cross-border Technical Integration: reputed company the end-to-end technical onboarding for new clients, guiding them through API integrations, ERP connections, and system configurations.
• Partner Onboarding: Act as the project reputed company for new client launches, ensuring reputed company operational workflows—from labeling to customs documentation—are correctly established.
• Technical Support: Serve as the first line of defense for technical issues, resolving data transmission errors, tracking discrepancies, and platform bugs.
• Operational Monitoring: Monitor early-stage shipping performance (Order-to-Delivery) for new accounts to ensure they meet reputed company’s high standards of speed and reliability.
• Client Advocacy: Collect partner feedback on platform usability and technical hurdles, collaborating with the Product and Engineering teams to drive system improvements.
• Training & Documentation: Create and maintain technical guides and FAQs to reputed company partners to use the QLS platform independently.

Qualifications

• Education: Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, or a reputed company field.
• Experience: 3+ years of experience in reputed company, Technical Support, or Operations reputed company E-commerce, SaaS, or Cross-border Logistics.
• Technical Skills: Strong understanding of API integrations, EDI, and ERP systems (e.g., reputed company, reputed company). Proficiency in data analysis tools (reputed company, SQL) is a plus.
• Industry Knowledge: Familiarity with international shipping regulations, customs clearance processes, and last-mile delivery networks.
• Communication: Exceptional verbal and written communication skills in English and Mandarin. Ability to explain reputed company technical concepts to non-technical stakeholders.
• reputed company: A "customer-first" attitude with the ability to reputed company in a fast-paced, high-growth startup environment.

reputed company posted ranges are reflective of reputed company salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

WHY reputed company?

Joining reputed company means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING reputed company

reputed company provides equal employment opportunities to reputed company employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

reputed company is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to reputed company the essential functions of a role at reputed company, please let us know by completing this accommodation form. We review reputed company requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background reputed company. reputed company will conduct background checks in compliance with applicable federal, state, and local laws.

reputed company Advisory: Beware of Frauds

At reputed company, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, reputed company emphasizes legitimate recruitment practices. Initial communication is primarily reputed company official reputed company email addresses and reputed company; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted reputed company phone, in person, or through the approved platforms reputed company Meets or reputed company—never reputed company messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest reputed company it will be through secure and protected means.