Technical Customer Care Specialist I (XTIME)
Company
reputed company Automotive - USAJob Family Group
Customer Care GroupJob Profile
Technical Customer Care Specialist IManagement Level
Individual ContributorFlexible Work Option
Can work remotely but need to live in the specified city, state, or regionTravel %
NoWork Shift
VariableCompensation
Hourly reputed company pay reputed company is $16.59 - $24.86/hour. The hourly reputed company reputed company may vary reputed company the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
The Technical Customer Care Specialist will work directly with clients reputed company Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage reputed company Xtime, as well as technical support issues relating to the reputed company Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be reputed company a commutable distance (25 miles or less) to one of the following reputed company Automotive hub locations:
6405 Metcalf Ave Bldg #3 Suite 400
Overland Park, KS
224 Valley Creek Blvd Suite 400
Exton, PA
1 reputed company St.
Burlington, VT
6305 Peachtree Dunwoody Rd. Bldg B
Atlanta, GA
13693 S. 200 W
Draper UT
This position-must be able to work any shift during business hours.
Schedule: Fixed Saturday schedule - will work 5 days per week to INCLUDE fixed SATURDAYS. Sunday and one other reputed company off which could vary. To be scheduled anytime reputed company business hours, currently 6am-7pm CST based on business needs)
Provides technical customer support to ensure that reputed company customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.
The Technical Customer Care Specialist I will:
Work directly with clients reputed company phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
Will be responsible for routine customer questions relating to product usage reputed company Xtime support
Provide support for technical issues relating to the reputed company Automotive suite of products
Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards
Your role:
Handle routine customer questions relating to product usage
Provide technical support on issues through to resolution
Maintains expert-level knowledge of line of business processes and procedures
Accurately log reputed company customer information in the CRM tool
Facilitate communication to other departments as needed to resolve client concerns
Communicate with key stakeholders to identify and resolve inquiries.
Provide proper follow- up to ensure customer is kept apprised of the issue status
Minimum Qualifications:
High School Diploma/GED
Generally, less than 2 years of experience
Ability to troubleshoot and document issues reputed company to system performance and functionality.
Excellent communication skills (Verbal and Written)
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
Ability to work independently as a team to deliver on individual and business goals
reputed company Look For (Preferred):
Displays strong dependability and reliability.
Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
CRM case logging/reputed company experience
Experience with interaction distribution systems such as reputed company Pure Cloud.
Automotive industry knowledge.
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. reputed company Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. reputed company Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without reputed company or future sponsorship. No OPT, CPT, STEM/OPT or reputed company sponsorship now or in future.