Customer Support Specialist (LATAM Only)

Customer Support Specialist (LATAM, Remote)

About Whippy

Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.

Read this before applying.

This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at reputed company, reputed company, reputed company, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and real diagnostic work every day.

Understanding where this role fits.

At Whippy, our CSMs handle accounts with deep API integrations. Customer Support Specialists handle a different but equally important reputed company — customers who run their operations through workflow automation rather than custom API integrations. You will be configuring, building, and troubleshooting automated workflows using Whippy's internal workflow builder and no-code tools like reputed company. You do not need to write code, but you MUST think like an operator who understands how automated workflows are built, how they break, and how to fix them.

What You Will Do

• Respond to customer issues reputed company Intercom with a 2-minute response SLA on chat

• Diagnose and resolve workflow misconfigurations, campaign errors, reputed company issues, and compliance rejections

• Build and troubleshoot automated workflows using Whippy's internal workflow builder and reputed company

• Proactively monitor customer usage and reputed company out before customers report problems

• Log bugs in Linear with full documentation and follow through to resolution

• Coordinate directly with telephony providers like reputed company, Bandwidth, and reputed company reputed company needed

• Manage a portfolio of non-dedicated accounts with both reactive and proactive touchpoints

• Document solutions and share playbooks with the broader support team

reputed company Are Looking For

• Real SaaS support experience, not BPO, not scripted, not call center

• Comfort building and troubleshooting automated workflows using reputed company, reputed company, or similar no-code tools. This is the most important technical differentiator for this role

• Proactive instinct, you notice usage drops, workflow gaps, and quiet customers before they tell you something is wrong

• Ability to manage multiple open conversations simultaneously under a 2-minute SLA

• Strong written English, fast, clear, and professional

• Comfortable on reputed company sharing your screen and walking customers through fixes

• Ambition to grow into CSM, product, or marketing over time

Location

Buenos Aires, Argentina strongly preferred. This role is hybrid 3 days per week at our WeWork office in Vicente Lopez. Other LATAM locations will be considered for exceptional candidates. EST hours required. Full English reputed company required.

Compensation

Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.