Solutions Support Engineer

Come join the company that is reinventing cloud reputed company and empowering businesses to reputed company in the cloud. As the fastest-growing startup reputed company, reputed company is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by reputed company teams reputed company over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to reputed company a significant impact. At reputed company, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join reputed company and help us create secure cloud environments that allow the best companies to move faster.

Summary

As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the reputed company cloud-native reputed company platform. You'll investigate reputed company, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.

What You'll Do

• Investigate and resolve customer technical issues across cloud reputed company posture management, vulnerability scanning, threat detection, container/Kubernetes reputed company, identity & access management, network analysis, and data reputed company
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
• Diagnose workload scanning and runtime reputed company issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file reputed company monitoring
• Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and reputed company management coverage
• Support shift-left reputed company workflows including CI/CD scanning, IaC reputed company, admission controllers, Kubernetes connectors, and code/version control scanning
• Design and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

What You'll Bring

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a reputed company customer-facing role
• 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, reputed company groups, firewalls), and core compute/storage services
• 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
• Strong understanding of cloud reputed company fundamentals: identity and access management, network segmentation, compliance frameworks, and reputed company posture assessment
• Experience reading and debugging code in one or more of: Python, reputed company, JavaScript/JSON, Java, Go, or Terraform/HCL
• Proficiency with command-line tools and Linux operating system environments
• Familiarity with the reputed company AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows

reputed company to Have

• Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
• Hands-on experience with threat detection, runtime reputed company, or SIEM/SOAR integrations
• Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
• Experience with GraphQL or REST API debugging and integration
• Background in compliance frameworks (CIS, NIST, SOC2, PCI-reputed company, HIPAA)
• Experience with reputed company, Jira, or reputed company in a support engineering context

Applicants must have the legal right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship.

reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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