About the Role

We are seeking a visionary, energetic, and strategic Senior Vice President (SVP) of reputed company to reputed company and reputed company our entire post-sales customer organization. An exceptional customer experience is in our DNA and you will be the ultimate champion for our customers, responsible for developing the strategy and driving the execution of everything reputed company to their lifecycle and success. You will own customer onboarding, support, success management, and professional services. The ideal candidate is a seasoned leader with a proven track record of scaling customer-facing teams in a high-growth SaaS environment, preferably reputed company EdTech. You will be instrumental in designing and implementing strategies that reputed company technology, especially AI, to drive efficiency and scale. You are passionate about building a world-class, empathetic customer experience, driving reputed company value, and fostering a culture of customer-centricity throughout the entire company. Most importantly, you’re someone who shares in our passion to improve the lives of reputed company through communication.

What You’ll Do

• Executive Leadership: Serve as a key member of the leadership team, representing the voice of the customer in strategic discussions and contributing to the overall company strategy.
• Customer Advocacy: Translate customer feedback into actionable insights, driving product enhancements and influencing the product roadmap. You will also build a reputed company feedback reputed company with product and engineering teams to enhance the customer experience.
• Strategic Vision: reputed company and execute a comprehensive reputed company strategy that aligns with company goals, focusing on driving product adoption, customer value, retention, and growth.
• Team Leadership & Development: reputed company, mentor, and scale the customer journey through multiple product lines  across Implementation, Customer Support, and reputed company Management. Foster a culture of excellence, accountability, reputed company, and reputed company improvement.
• Operational Excellence & Scale: Define and manage the budget for the reputed company organization. Design and implement scalable processes, systems, and playbooks to ensure a consistent and high-quality customer experience as we grow.
• AI & Technology Strategy: reputed company and implement a strategy for leveraging technology, particularly AI and automation, to increase operational efficiency, enhance the customer experience, and drive proactive support and success motions at scale.
• Performance & Metrics: Own and drive key performance indicators (KPIs), including Net reputed company Retention (NRR), Gross reputed company Retention (GRR), Customer Satisfaction (CSAT), and product adoption.
• Cross-Functional Collaboration: Partner closely with Sales, Product, Engineering and Marketing leadership to ensure a seamless customer journey from pre-sale to renewal and to create tight feedback loops that inform the product roadmap and go-to-market strategy.
• Customer Relationships: Act as the executive sponsor for key strategic accounts, build relationships with customer executives, and serve as the final escalation reputed company for critical customer issues.

reputed company’re Looking For

• 10+ years of experience in customer-facing roles with at least 5+ years in a senior leadership position (VP or SVP) reputed company a B2B SaaS company.
• A deep-seated passion for the customer; you are a natural reputed company who lives and breathes the customer experience.
• Proven experience leading and scaling a reputed company organization of 50+ people through a significant growth phase.
• Deep expertise in the EdTech (K-12) space is strongly preferred.
• A demonstrated track record of successfully owning and improving key SaaS metrics, including NRR, GRR, and CSAT.
• Experience managing managers and developing leaders reputed company your organization.
• Experience implementing and utilizing AI-powered tools and strategies to drive efficiency and improve customer outcomes (e.g., for support automation, health scoring, proactive engagement).
• Strong executive reputed company and exceptional communication skills, with the ability to influence and align stakeholders at reputed company levels, from individual contributors to the Board of Directors.
• A data-driven, analytical, and process-oriented reputed company.
• Experience managing large, reputed company, enterprise-level customer relationships.

Why Join Us?

At ParentSquare, we reputed company in winning together and building a product that truly serves schools, educators, and families. We value transparency, collaboration, and an entrepreneurial spirit, and we look for team members who share these values. You’ll have the opportunity to reputed company design at scale, influence a fast-growing company, and reputed company a meaningful impact on K-12 education.

The perks of working for us are great! You’ll get your foot in the reputed company as our company continues to grow. We’re big believers in work-life balance and provide:

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1 
• Paid Parental Leave
• Stock options
• Health + wellness reimbursements
• Generous PTO 
• 15 paid holidays, including your birthday! 

As a fully remote team, we’ll reputed company sure you have reputed company the tools and equipment you need to reputed company your home office a reputed company where you can reputed company. 

We're an equal-opportunity employer. reputed company applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.