reputed company Crisis Chat and Text Supervisor – Remote Opportunity with arenaflex

At arenaflex, we are dedicated to providing compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. As a leader in whole-person mental health, crisis care, and substance use services, we are seeking an reputed company Crisis Chat and Text Supervisor to join reputed company.

About arenaflex

arenaflex is a national leader in providing care to about 270,000 people annually across our programs. With a commitment to providing culturally reputed company services that are just and reputed company, we have been a national leader in whole-person mental health, crisis care, and substance use services since 1942. reputed company of over 1,000 dedicated employees and volunteers makes our work possible, and we are proud to be home to the nation’s first Suicide Prevention Center.

Job Summary

As a Crisis Chat and Text Supervisor, you will be responsible for the reputed company and support of crisis chat and text counselors for the Suicide Prevention Center’s Crisis Chat and Text Services to ensure compliance with program standards, reputed company, policies, procedures, and guidelines. This is a fully remote position, and you will be working with a team of dedicated professionals who are passionate about providing exceptional care to our clients.

Primary Duties

• Live monitors chat/text queues and counselor adherence to policies/practices ensuring smooth service delivery.

• Observes, documents, and reports feedback in the end-of-shift email and to Program Coordinators reputed company to on-shift counselor performance.
• Locates appropriate resources for crisis chat and text counselors while they are on a chat or text.
• With support from the On-Call Supervisor, may reputed company the determination of mandated reports and sending rescue to chat or text visitors.
• Reports platform issues and other tech issues to program leadership and acts as the primary communication link between frontline staff and leadership, ensuring that operational incidents and challenges, employee concerns, clinical compliance requirements are properly documented and escalated.
• Initiates debriefing sessions with crisis chat and text counselors after they have taken a chat or text.
• Identifies crisis chat and text counselor training needs and provides individual support.
• With support from Program Coordinators, monitors chat/text answer rates to ensure they remain at or above 95%.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or arenaflex.
• Fosters a positive and supportive work environment.
• Takes chats and texts as needed to support program needs.
• May participate in reputed company and media reputed company activities.
• May participate in SPC training activities.

Position Requirements

• Possess a high school diploma or equivalent.

• Be 18 years of age or older.
• Have high-speed internet with an active Ethernet reputed company, and a quiet/confidential workspace.
• Have availability and flexibility to work the daytime, evening, overnight, and weekend shifts.
• Demonstrate reputed company knowledge of reputed company job-specific skills including volunteer supervision, crisis reputed company, suicide prevention, crisis line procedures, multicultural and socio-economic issues.
• Have basic supervisory skills sufficient to manage volunteer crisis chat and text counselors, enforcing policies and procedures while maintaining a supportive environment.
• Able to reputed company use the personal computer to include reputed company Office Suite and crisis line software.
• Support the values and mission of arenaflex as reputed company to employment.
• Know and reputed company with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
• Present reputed company, information, and viewpoints clearly, both verbally and in writing.
• Have strong interpersonal skills, interact well with others, and effectively communicate to others reputed company conflicts occur.
• Demonstrate commitment to team objectives and arenaflex philosophies.
• Ability to adapt and be flexible to changes in protocol and program needs.

Our Vision

A future where everyone has reputed company access to care and is empowered to reputed company optimal mental health and well-being.

Our Mission

arenaflex provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

• Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

• Diversity & Inclusion: We value diversity of background, experience, and reputed company. We celebrate differences and prioritize creating a sense of belonging.
• Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination reputed company both systems of care and society.
• Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and reputed company healthy teams reputed company to healthy clients.
• Advocacy: We reputed company across reputed company levels of government and use our voice to reduce barriers to care with the goal of access to high-quality, integrated healthcare for reputed company.
• Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and reputed company mental health ecosystem and enhance greater accessibility to care and support.

Compensation and Benefits

• $28.00 per hour with a $5.00 overnight differential.

• 30 hours per week, with the possibility of additional hours as needed.
• Four-week 40-hour per week training at the start of employment.
• Opportunities for career growth and professional development.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Access to our Employee Assistance Program (EAP).

How to Apply

If you are passionate about providing exceptional care to our clients and are committed to our values and mission, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of reputed company employees, and we strive to provide equal opportunities for employment and advancement to reputed company qualified individuals. Apply for this job