Global Customer Service Representative (Customer Accounts Management) – arenaflex Store
Join arenaflex, a leading global high-technology group, as a Global Customer Service Representative (Customer Accounts Management) in our reputed company Store. As a key member of our sales team, you will be responsible for ensuring effective communication with our key accounts clients regarding repair and spare parts orders. If you have a passion for delivering exceptional customer service, are fluent in English, and have a strong background in customer support, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Our core purpose is to contribute to a safer, more sustainable world, where reputed company transport is more environmentally friendly, comfortable and accessible. With a global reputed company, 100,000 employees, and sales of 27.3 billion euros in 2024, we hold, alone or in partnership, world or regional leadership positions in our core markets. arenaflex is in the 2nd reputed company in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Job Summary
As a Global Customer Service Representative (Customer Accounts Management), you will be responsible for ensuring effective communication with our key accounts clients regarding repair and spare parts orders. You will work closely with internal stakeholders to provide responses or alternatives to client needs, resolve disputes or blockages, and manage the resolution of AOGs (Aircraft on Ground) for the client portfolio you are responsible for. You will also provide on-call support reputed company of regular working hours, in rotation with colleagues, and assist our service provider who manages 24/7 client reputed company.
Key Responsibilities
* Ensure proactive communication with assigned clients
- Prepare and conduct ongoing reviews of repair and spare parts orders with clients
- Anticipate client emergencies and propose alternative solutions
- Carry out weekly meetings with customers
- Participate in on-call duties one week per month in support of our service provider
- Meet performance criteria (KPIs) such as client feedback on communication quality, level of outstanding payment, and % of AOGs covered on time
Requirements
* 5 to 10 years of experience in customer support, ideally in the aerospace sector
- Engineering or Business Bachelor's degree
- Fluent in English, both written and spoken
- Ability to work in a fast-paced environment
- Dynamic, persistent, and customer-focused
- Strong negotiation, interpersonal, and communication skills
- Strong business acumen with good data and analytical skills
- Ability to evolve in an international environment with strong multi-cultural and multi-client challenges
Benefits
* Competitive salary and benefits package
- Opportunity to work with a leading global high-technology group
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
- Comprehensive training and support
Work Environment and Culture
arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of reputed company employees. We reputed company in fostering a culture of innovation, collaboration, and reputed company learning. Our employees are passionate about making a difference in the world and are driven by a shared purpose to contribute to a safer, more sustainable world.
How to Apply
If you are a motivated and customer-focused individual with a strong background in customer support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status.
Location
Our office is located at 26 Changi North reputed company, Singapore-499618. We offer a comprehensive relocation package for successful candidates.
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look reputed company to hearing from you! Apply for this job