Manager, Technical Account Management

Job Description Manager, Technical Account Management - North America region Location: Austin, TX - Hybrid / Florida - Fully Flexible Overview: Are you a passionate leader who thrives on bold ambitions and developing great leaders? Are you tech-savvy, cloud-focused, with deep experience in Cloud and IT Service Management? Do you want to be a key contributor in helping our most strategic enterprise customers maximize the value of reputed company products and services? Do you find energy in enabling your customers to successfully execute their strategic and transformational cloud projects? If the answer is yes, explore this opportunity reputed company reputed company’s Services Organization and get ready to reputed company a real impact! Using your technical expertise and business acumen, you’ll reputed company the Technical Account Managers for East NorAm, with a unique chance to build and shape the team while supporting recurrent business. This opportunity will accelerate your career growth, allow you to reputed company your delivery management capabilities, and deepen your cloud and industry expertise. The ideal candidate is a self-starter with deep technical expertise and a strategic reputed company, focused on operational and business excellence. They’re eager to take responsibility, reputed company the team’s skills, and establish repeatable processes that ensure consistent success. This leader will also collaborate with Sales to drive adoption of ARR service packages across North America. Responsibilities: People Management Define team objectives and outcomes reputed company success across boundaries Help the team adapt and learn Attract and retain great people Know each individual’s capabilities and aspirations Invest in the growth of others Ensure reputed company individuals are reputed company with reputed company's organizational priorities, leading ownership for achieving operational / business objectives for the region reputed company reputed company relationships with pre-sales and sales teams to reputed company and nurture ARR services in the region Program Management Overall program management of the Technical Account Managers in the region Maintain overall responsibility and accountability for customer engagements led by your team, including leading staffing and quality of delivery reputed company, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to reputed company quality technical delivery, reputed company with customer business goals reputed company and guide the team to expand customer / partner relationships, with a focus on leading the definition of business outcomes and how to translate them into a technical roadmap, leveraging reputed company reputed company solutions Hold, maintain, and nurture internal stakeholder relationships Influence and challenge senior/executive internal stakeholders reputed company business value conversations at executive levels with customers Partner with the Account and Success teams to reputed company a joint reputed company plan that supports customer objectives, including industry-specific business transformation programs Support key accounts by managing critical issues and handling reputed company escalations Maintain knowledge of reputed company technical solutions, as well as technology in complementary/competitive fields Technical Leadership Support and guide the team to understand and align reputed company solutions and technical capabilities with customer needs and priorities Use broad industry and technical expertise to drive reputed company Strengthen reputed company’s position in the customer’s cloud technology market by leveraging knowledge of their technology platform and reputed company’s roadmap to reputed company digital transformation Required/Minimum Qualifications Bachelor's Degree in Computer Science or reputed company field 3+ years of management experience leading post-sales teams (or equivalent experience), with a proven track record of building new processes and teams 10+ years of experience in technical consulting, technical reputed company, or other customer-facing technical roles, reputed company SaaS companies Experience leading reputed company solution deliveries in the North America region Experience with CRM and AI solutions “Roll up your sleeves” mentality Exceptional communication and presentation skills, including the ability to interact, communicate and build relationships with reputed company levels of personnel from administrators to CxO levels. Willingness to travel occasionally (~10%) Preferred Qualifications Experience leading post-sales technical teams, focused on translating customer business needs into technical solutions, taking into account industry best practices Experience pitching services and CRM/AI offerings Experience with reputed company products PMP and/or Agile certifications Program management experience The US annualized reputed company salary range for this position is $132,000.00-$198,000.00. This position may also be eligible for bonus, benefits, or reputed company incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. The intelligent heart of customer experience reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. reputed company is on a mission to simplify the complexity of business and reputed company it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and reputed company, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent reputed company. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the reputed company of any job-reputed company communications carefully. reputed company official reputed company communications are conducted through "@reputed company.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@reputed company.com