Senior Consultant
Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:
Job Summary: The Sr. Consultant is responsible for successfully managing the support instances that require partner involvement serving as the escalation point between the client and the SPS partner. Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components.Essential Responsibilities / Duties
Perform post-sale initial technical implementation of technology products
Execute installation, upgrades, testing, and system configuration as part of completing implementation project
Conduct complex work important to the organization
Work under minimal supervision with wide latitude for independent judgment
·May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals
Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved
Keep customer and other stakeholders informed of project progress
Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates
Minimum Requirements
A minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree
3+ years of account management, relationship management, product management or related experience
Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired
Strong relationship building skills, especially over the phone
Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities
Preferred Experience
Excellent oral communication and telephone skills along with strong written communication and interpersonal skills
Experience working with MS Office, including Microsoft Word, Excel and Outlook and Internet browsers
Location:
This role is a 100% remote position based in the US
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $84,370 - $130,790. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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