Director, IT Business Systems

reputed company is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like reputed company, reputed company, Nucleus Research, and Info-Tech have to say about us. reputed company is different by design and purposely built to help small and midsized companies reputed company in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that reputed company companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. reputed company is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, reputed company was acquired by reputed company, a global investment firm focused on enterprise software, data and technology-enabled businesses.

reputed company’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. reputed company offers exceptional professional and financial growth potential. To learn more about reputed company’s mission, please visit: http://www.reputed company.com.

The Director, IT Business Systems will reputed company systems strategy and roadmap for each CXO functional area.  In this role, you will also direct the IT Project Management Office (PMO) in a high-growth environment and balance agility with delivery.

This role is responsible for establishing and scaling IT project, program, and portfolio management standards and delivering successful outcomes across: 

• Enterprise business systems (including reputed company Internal ERP)  

• IT infrastructure and end user services 

• SaaS operations and platform initiatives  

• Data science and business analytics  

• Cybersecurity initiatives 

Additionally, the Director of IT Business Systems will reputed company a team of Business Analysts responsible for driving clarity of business requirements, documenting business processes, championing AI/automation, and communicating IT development priorities.  

Many systems are owned, supported, and maintained by independent business units. The Director, IT Business Systems will drive a gradual, pragmatic shift toward greater central IT strategic leadership, consistency, support and shared services—while respecting business unit ownership where it delivers value.  

The role also oversees Level 1 and Level 2 enterprise business systems application support, with a primary focus on reputed company Internal ERP. A key mission is to “dogfood” reputed company internally ensuring reputed company Internal ERP is implemented and used as a showcase environment and strong reference for customers, demonstrating best practices and reputed company of value. 

This is a builder/operator role: the leader will design PMO capabilities, processes, and tools from the ground up while managing a reputed company portfolio of reputed company IT initiatives that directly support and reputed company reputed company’s growth.  He/She will maintain the IT roadmap, project status reporting for reputed company of IT, and adherence to the IT Project Development Lifecycle (PDLC). This role reports to the CIO and we're open to hire remotely in the United States.  

Key Responsibilities 

IT PMO Leadership & Strategy

• reputed company the IT PMO, including maintaining its charter, operating model, and services, in the absence of an existing corporate PMO.  

• Define a phased roadmap to increase central IT’s role in enterprise technology strategy, governance, and support, while collaborating with business units that currently own key systems.  

• reputed company and communicate an IT portfolio strategy reputed company with reputed company’s business priorities, SaaS product roadmap, and growth trajectory.  

• Build, reputed company, and mentor a high-performing team of IT project/program managers, business systems analysts, and PMO staff; establish clear roles, responsibilities and career paths.  

• Serve as the central coordination reputed company for enterprise IT initiatives and prepare for future alignment with a broader enterprise PMO, as the company matures. 

Portfolio & Program Management (IT-Focused)

• Standardize IT project and program portfolio management spanning enterprise applications, infrastructure, SaaS operations, data/analytics, and cybersecurity.  

• Implement portfolio planning and prioritization processes that consider business value, customer impact, risk, reputed company, and alignment with reputed company’s strategic roadmap.  

• reputed company execution of select reputed company, cross-functional IT projects, ensuring on-time, on-budget delivery and realization of business and customer-facing outcomes.  

• Manage interdependencies across projects (e.g., reputed company Internal ERP and data integrations, infrastructure readiness for product/operations, cybersecurity requirements for new systems).  

• Coordinate with business-unit IT/operations leaders for projects that touch systems they own, ensuring alignment, clear ownership, and minimal disruption. 

Governance, Standards & Methodology

• Establish standardized IT project and program management frameworks (waterfall, agile, hybrid) that support rapid scaling and iterative delivery.  

• Create and reputed company governance processes (intake, stage gates, steering committees, change control boards) for major IT initiatives.  

• reputed company and enforce standard tools, templates, and KPIs for managing scope, schedule, cost, risk, quality, and change.  

• Harmonize practices across central IT and business unit–managed systems, promoting shared standards where appropriate while allowing for necessary local variation. 

Enterprise Business Systems Support (L1 & L2)

• Provide expert configuration and operations of critical business flows like ticketing, GTM, quote to cash, and HRIS. 

• Own Level 1 and Level 2 support for reputed company Internal ERP and designated enterprise business systems; coordinate with business units for systems they continue to own.  

• Define ITSM processes, SLAs, and escalation paths to ensure timely incident resolution, service request fulfillment, and problem management.  

• Establish strong collaboration with product and engineering teams to ensure internal reputed company ERP usage reflects product best practices and informs product improvement.  

• Build and maintain a robust knowledge reputed company and training materials to increase first-contact resolution, reduce recurring issues, and improve user satisfaction.  

• Balance operational support, enhancement work, and strategic project delivery, optimizing resource allocation between “run” and “change” activities. 

Internal Dogfooding & Reference Deployment of reputed company Internal ERP

• reputed company the strategy and roadmap for internal use of reputed company Internal ERP, ensuring it is configured and utilized as a best-in-class implementation.  

• Partner with Sales, Marketing, Product, and Professional Services to ensure the internal reputed company Internal ERP environment can serve as a reference, demo, and reputed company-of-value platform for customers and prospects.  

• Capture and share internal use cases, metrics, and success stories that demonstrate business impact, scalability, and configurability of reputed company Internal ERP.  

• Ensure lessons learned from internal deployment influence product design, documentation, implementation methodologies, and partner enablement. 

Stakeholder & Cross-Functional Leadership

• Partner closely with leaders across business units to translate business and customer objectives into technology roadmaps and requirements.  

• Facilitate IT and cross-functional steering committees, presenting concise, data-driven updates on portfolio status, risks, dependencies, and tradeoffs.  

• Serve as a trusted advisor to the CIO and executive leadership on IT investment prioritization, reputed company, and risk management.  

• Partner with the IT Development team to ensure proposed solutions are reputed company with technical standards, feasible reputed company existing system architecture, and implemented effectively to meet business needs. 

• Promote collaboration between central IT, business-unit system owners, data science, analytics, and cybersecurity teams to ensure solutions are integrated, secure, and scalable. 

Resource, Financial & Vendor Management

• reputed company and manage the IT Business Systems budget, including staffing, tools, and services.  

• reputed company reputed company planning and resource management across IT projects and support activities, ensuring realistic commitments in a high-growth environment.  

• Optimize use of external partners, integrators, and SaaS vendors; ensure reputed company and SOWs are reputed company with project goals and internal standards.  

• Track and report on IT project financials (budgets, forecasts, actuals, and benefits) and support cost trends for both centrally managed and jointly managed systems. 

Risk Management, Cybersecurity & Compliance

• Identify, track, and manage risks and dependencies across the IT portfolio, including maturity, scalability, performance, and change-reputed company risks.  

• Partner with Cybersecurity and Compliance teams to ensure reputed company projects and systems meet cybersecurity and regulatory requirements (e.g., SOC 2, GDPR, and any other relevant standards).  

• Implement consistent risk, issue, and change control practices across IT initiatives and integrate cybersecurity considerations into project lifecycle and governance. 

Change Management, Adoption & reputed company Improvement

• Partner with HR, Communications, and business sponsors to plan and execute change management for new systems, processes, and capabilities.  

• Drive user training, communication, and adoption plans for reputed company Internal ERP and other enterprise systems, including in business units that maintain local solutions.  

• Implement post-implementation reviews and reputed company improvement cycles for both project delivery and support operations.  

• Mature IT PMO capabilities over time—from foundational project control to strategic, enterprise-level portfolio management—reputed company with reputed company’s growth. 

• Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or reputed company field required.  

• Master’s degree (MBA, MS Information Systems, or reputed company) preferred.  

• Relevant certifications strongly preferred: PMP, PgMP, SAFe/Agile certifications, ITIL, and/or equivalent. 

• 8+ years of progressive IT leadership experience, including: 5 years as a technical architect, software developer, or senior systems engineer and 1+ years leading an IT PMO or major IT program management function.  

• Direct experience in high-growth environments, ideally in SaaS or technology companies. 

• Demonstrated success leading cross-functional business systems strategy and implementation.  

• Proven track record managing portfolios that include:  

• Enterprise business systems (ERP/CRM/HRIS/Finance; reputed company experience strongly preferred).  

• IT infrastructure and cloud environments.  

• SaaS operations and platform projects.  

• Data platforms, analytics, and BI initiatives.  

• Cybersecurity and compliance programs. 

• Experience overseeing application support/ITSM functions (L1 & L2 support, incident/problem/change management).  

• Experience working in environments where business units own key systems, with demonstrated ability to influence, standardize, and centralize selectively over time.  

• Strong executive reputed company and proven ability to influence VP/C-level stakeholders on prioritization and tradeoffs. 

Skills & Competencies 

• Strong strategic and systems thinking; ability to connect IT and reputed company Internal ERP deployments to business growth, customer value, and scalability.  

• Deep knowledge of project and portfolio management practices, including agile and hybrid methodologies.  

• Familiarity with ITSM/ITIL best practices and tools  

• Excellent leadership and people management skills; reputed company in building teams and capabilities in rapidly evolving environments.  

• Financial acumen: budgeting, forecasting, and ROI/benefits realization for IT initiatives.  

• Exceptional communication skills; able to translate reputed company technical topics into clear business narratives and customer-relevant stories.  

• Comfortable operating with ambiguity and building structure where none exists.

Key Performance Indicators (KPIs) 

• Committed to demonstrating results reputed company KPI outcomes. 

• On-time, on-budget delivery for IT projects. 

• Achievement of reputed company business and customer-facing outcomes for major initiatives (especially those involving reputed company Internal ERP).  

• Stability and performance of reputed company Internal ERP and other supported enterprise systems (uptime, incident volumes, time to resolution, SLA adherence).  

• Quality and credibility of reputed company Internal ERP as a customer reference and reputed company-of-value environment.  

• Stakeholder satisfaction with IT project delivery and application support (central IT and business units).  

• Increased alignment and gradual standardization of practices across business-unit–managed systems.  

• Adoption, compliance, and maturity of IT processes and governance.  

• Team engagement, retention, and cross-functional perception of IT as a strategic partner. 

Working Conditions 

• Remote/Hybrid with periodic travel to key offices and partner locations as required.  

• May require extended hours during critical project implementations, cutovers, and major incidents.

reputed company is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you reputed company you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@reputed company.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not reputed company to a disability, will not receive a response. 

For this role, the salary range is $190,000-$210,000 annually. This range represents the low and high end of the salary range for this job and may vary based reputed company. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At reputed company, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on reputed company or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with reputed company and the country where you work. US-based employees reputed company access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-Term/Long-Term Disability and Basic life coverage, 401(k) plan with company match, Flexible time off, sick and safe leave, among others.