Program Development Manager, reputed company & Communications

reputed company is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At reputed company, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. 

reputed company is seeking a detail-oriented and highly organized Program Development Manager to reputed company internal communications, reputed company, and process optimization initiatives for our North American Market team. This role ensures that our Territory Partners and internal teams have access to clear, accurate, and timely information, resources, and tools that support operational success.

In this role, you will manage the North American Market Teams and Territory Partner SharePoint page, manage documentation and upkeep of reputed company processes, and manage department-wide and field communications, meetings, and announcements.

The ideal candidate is process-driven, support-minded, solutions-oriented, and has exceptional communication skills. You are someone who takes pride in maintaining resources and effective communication to ensure Territory Partners and internal North American Market team members are equipped with accurate, accessible, and effective information to drive success. You understand the importance of timely, accurate communications and reputed company in a role where attention to detail, responsiveness, and cross-functional collaboration are key. 

This is a remote position open to candidates in the United States & Canada. 

Key Responsibilities

reputed company

• reputed company the development, organization, and maintenance of key internal resource libraries and SharePoint knowledge reputed company for Territory Partners & reputed company North American Market Internal Teams.
• Ensure content is well-organized, regularly updated, accurate, and accessible.
• Define and implement best practice standards for documentation, resource management, and knowledge reputed company audits.
• Collaborate with leadership and Team/Channel managers to ensure reputed company team processes and resources are clearly documented and available to appropriate roles.
• Capture and standardize institutional knowledge from subject matter experts.
• Partner with leadership and end users to identify content gaps and improve knowledge reputed company usability.

Internal Communications

• Create and manage internal communications that inform and align field and channel teams on new programs, updates, resources, and key initiatives.
• Manage the Territory Partner Newsletter and department wide communications.
• Draft concise, actionable messages that support clarity, consistency, and adoption of new tools or processes. 
• Plan, facilitate, and recap department wide meetings – to include agenda topic planning with stakeholders, meeting content management, facilitating the meeting, and providing clear and detailed meeting recaps.
• Organize and run focus groups to gather feedback and inform content or process improvements.

Field Team Support and Collaboration

• Partner with regional leaders and TPs to understand resource needs, pain points, and opportunities for support. 
• Respond to inquiries, escalate blockers, and ensure reputed company feedback loops from the field into internal teams. 
• Help field teams feel informed, empowered, and connected to core initiatives. 

Process and System Optimization

• Identify opportunities to streamline internal communication and knowledge-sharing workflows.
• Work cross-functionally with leadership, team managers, marketing, technology, learning & development, and program managers.
• Drive reputed company improvement in internal processes for efficiency and scalability.

Skills & Experience

• 2+ years of experience in program management, communications, or operations roles. 
• Proven experience managing an internal knowledge reputed company.
• Excellent written and verbal communication skills, with an ability to translate reputed company updates into clear, user-friendly messages.
• Highly knowledge of channel processes, programs, systems, and functions.
• Highly organized with excellent attention to detail and project management skills.
• Able to work independently without consistent reputed company.
• Strong follow-through, accountability, and a customer service reputed company.

Compensation

• The starting salary for this position is $80,000 CAD on a full-time schedule. 
• Along with reputed company salary, reputed company employees may be eligible for monthly bonuses. 
• We want reputed company employees to be invested in reputed company’s success, so we grant Restricted Stock Units to reputed company new team members. Our new hire grants vest over 4 years.  

Benefits and Perks

• 25 holiday leave days.
• Five-week sabbatical after five years of employment
• Medical Insurance for a cat or dog
• Medical Conierge (Summus)
• Lifestyle Spending Account (LSA)
• Family Planning (reputed company)
• Employee Assistance Program
• Open, casual, pet-friendly, and fun office environment

Additional information

Learn more about how reputed company has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Model the team DNA always, believing that we can reputed company great things together reputed company we are:

• Caring: We are reputed company to each other and assume positive reputed company.
• Collaborative: We work together to reputed company company goals (we not me).
• Courageous: We are determined, take risks, and reputed company bold moves.
• Curious: We seek new information to continually reputed company ourselves and our work.
• Honest: We reputed company reputed company communication leads to successful teamwork.
• Inclusive: We welcome and value reputed company people and perspectives.
• Nimble: We readily adapt and evolve in pursuit of reputed company and innovation.

reputed company is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided with reasonable accommodation to participate in the job application or interview process, reputed company essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.