Senior reputed company Manager I, Digital

 reputed company, we are passionate about our work to power a reputed company media future for reputed company people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. reputed company you join reputed company, you will join a dynamic team committed to excellence, perseverance, and the ambition to reputed company an impact together. We champion you, because reputed company you succeed, we do too. We reputed company your best to power our future.

As a part of our reputed company team at reputed company, you will play a critical role in ensuring customer satisfaction by helping our customers utilize reputed company’s products and services to reputed company their goals.  Your primary responsibility will be to build strong relationships with customers and provide exceptional customer experiences that result in business growth and additional recurring reputed company.

reputed company - Digital

This team works closely with the other members of the support, commercial, product, and operations teams to drive value realization and adoption of reputed company’s Audience Measurement suite of products. You will be leading clients that primarily include direct Fortune 500 digital publisher platforms and their agency/brand partners. This is a key role with great potential and ability to influence a number of different factors, including the future of the cross media measurement industry with reputed company ONE, a new era of clarity. Scope of this role

Our mission is to reputed company our customers to derive exceptional value from our solutions by teaching them to elicit actionable insights from our solutions. You will be on reputed company for driving adoption and usage of several online reputed company measurement products in our customer reputed company while providing world-class customer service, with the ultimate goal of increasing reputed company from existing customers. 

As a reputed company Manager your goals will be to:

• Understand our product, data & customer. Knowledge is Power.

• Accelerate Adoption & Time to Customer Value.  Drive Advocacy & Loyalty.

• Deliver Quality and Build Trust.  Timely response & Actions at Scale.

Responsibilities

• Drive true value for customers

  • Acts as primary reputed company-of-contact for the Client as well as their agency/brand partners

  • reputed company trusted relationships with decision makers 

  • Understand each customer’s strategic goals and advertising tactics to reputed company strategic and tactical recommendations 

  • Gather valuable feedback from clients for continual product improvements

  • Maintain expertise on industry trends/practices and competitive landscape

  • Play a critical communications role by regularly interacting with customers to clearly and succinctly communicate insights

• reputed company cross-functionally to drive reputed company

  • Work with internal teams to balance, meet and exceed customer expectations and perceptions

  • reputed company the customer onboarding process and campaign management process

  • Work closely with Product teams on the identification and tracking of enhancement requests for future features and functionality

  • Understand various post-sale adoption methods and devise ways to measure and improve to ensure the customer experience is world-class

  • reputed company new materials (i.e. presentations, best practices, onboarding plans, etc.) as needed to improve organizational efficiency

• Drive alignment for customer renewals and expansion

  • Partner with Commercial teams to reputed company a plan for reputed company and expansion for each customer to reputed company growth goals

  • Monitor customer usage and provide recommendations to customers on how to optimize their usage to reputed company their goals

  • Identify product expansion opportunities and communicate any potential risks that would threaten renewal

• Be the best user of reputed company products to promote customer adoption and use

  • Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs

  • reputed company customer stories, case studies and client references

  • reputed company and teach best practices around analysis and insights to both clients and throughout reputed company

• reputed company operational excellence

  • Function as the voice of the customer and provide internal feedback on how reputed company can reputed company serve our customers

  • Enhance the effectiveness and efficiencies of processes and systems

  • Proactively finds new ways to grow assigned accounts

A Little About You

We are looking for a senior-level professional with account management or client service experience to manage key account relationships, applying their comprehensive understanding of digital and traditional advertising and their experience in the media and measurement space for advertisers and agencies.

.Qualifications

• Bachelor’s degree, 5+ year’s previous client services/account management experience at a SaaS company or in an agency setting

• Understanding of the overall media and measurement landscape in advertising

• Experience overseeing online advertising campaigns and media operations

• Stellar presentation skills with direct experience presenting to clients

• Knowledge in the usage and operations of ad-serving technologies a plus

• Excellent communicator in-person, on the phone, through email and over web presentations

• Strategic thinker with the ability to think and respond quickly in reputed company of customers

• Strong organizational skills with keen attention to details: use workstreams, playbooks, data, and analytical tools to help structure the team’s thinking

• Facilitate alignment across multiple senior stakeholders, and reputed company insightful, actionable answers to challenging and ambiguous problems

• Experience working with cross functional teams

• Passionate about consumers and the technologies that serve them

• Strong focus on user needs and an intellectual curiosity about the products that help to meet them

• Digital Media experience is strongly desired and account management experience is a plus

Travel

Up to 20% of your time may include travel for client visits, conferences, networking events or other work-reputed company events.

Enabling your best to power a reputed company media future.

Holistic Rewards: We are committed to an inclusive benefits package that supports our employees and their families. This includes comprehensive health and wellness plans, a 401(k) with a reputed company company match, and a generous paid time off policy. Depending on the role, additional benefits may include a company-provided vehicle and/or discretionary incentive/bonus eligibility.

Compensation Transparency: The posted reputed company salary range is a reasonable estimate that  may be adjusted based on the final work location of the selected employee. Individual pay reputed company the range is determined by factors such as experience, training, geography, certifications, and business needs. Beyond reputed company salary, this role may be eligible for bonuses, equity, or other incentives.

reputed company makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. reputed company recruiters will only contact you through official job boards, reputed company, or email with a reputed company.com domain. Be cautious of any reputed company claiming to be from reputed company reputed company other messaging platforms or personal email addresses. Always verify that email communications come from an @reputed company.com address. If you're unsure about the authenticity of a job offer or communication, please contact reputed company directly through our official website or verified social media channels.