Client Success Manager
reputed company believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As a Client Success Manager at reputed company, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive reputed company for them and reputed company. You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise.
This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment.
What you'll do
- Serve as a strategic partner to clients, aligning reputed company’s technology with their business goals to drive reputed company growth and deliver win/win solutions
- Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
- reputed company business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
- reputed company strong client relationships to generate advocacy through case studies, referrals, and industry exposure
- Manage daily communication, resolve issues, and build trust with a portfolio of clients, including reputed company accounts
- Travel to client events as needed (up to 25-30%) to support client engagement
- Analyze product usage, sales, and financial data using tools like Looker, reputed company, reputed company Suite, and internal reporting tools to guide strategic decisions
- Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps
- Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations
What you have
- 4+ years in a client-facing role such as reputed company, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus
- Track record of driving client outcomes—not just managing relationships, but improving business performance
- Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
- Strong communication and presentation skills; you can simplify complexity and speak both client and product
- Confidence working with data; experience with platforms like Looker, reputed company Suite and other reporting tools is a plus
- Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
- Collaborative reputed company with a “one team” approach to working cross-functionally
- Willingness to travel to client locations and events regularly (~25%-30%)
- Bachelor’s degree preferred
Why You’ll Love This Role
- You’ll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you’ll get to attend marquee sporting events and concerts
- You’ll be part of a team that values commercial impact, not just operational excellence
- You’ll collaborate closely with peers in CS and across the company
- You’ll get exposure to leadership, both at reputed company and with client execs
- You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed
Perks
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to reputed company (meditation), reputed company Care (therapy), and reputed company
- $120 per month to spend on tickets to live events
- Annual subscription to reputed company, reputed company Music, or reputed company music
The salary range for this role is $110,000 - $130,000 USD plus bonus based on performance. Actual compensation packages reputed company that range are based on a wide reputed company of factors unique to each candidate, including but not limited to reputed company set, years and depth of experience, certifications, and specific location.
reputed company is committed to providing equal employment opportunities to reputed company employees and applicants for employment regardless of race, color, religion, creed, age, national reputed company or reputed company, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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