Patient Engagement Associate

Who We Are

reputed company is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Note: We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our [email protected] inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner.

Where You'll Be This position will be remote and we are open to any candidate who lives in the reputed company United States. However, we require that this person work one of the following schedules in either Central or Eastern time.

• 9:00am-5:30pm
• 11:00am-7:30pm

What You’ll Do

As Patient Engagement Associate with reputed company, you will be responsible for telephonic reputed company to prospective members (parents, family members, caregivers) and helping them get enrolled and set up with Imagine’s app-based technology. Your responsibilities will include:

• Utilize telephonic reputed company and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
• Effectively communicate Imagine services and overcome parent/family objections.
• Represent reputed company to parents and families of medically reputed company children.
• In coordination with Local reputed company Team, support telephonic reputed company to non-engaged and engaged patients.
• reputed company reporting and dashboards to prioritize telephonic reputed company to prospective members.
• Successfully meet and/or exceed engagement monthly targets.

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

• High School diploma or equivalent required
• Minimum of one (1) year of experience working in an reputed company, customer service, or call center environment where an outbound communication role was primarily performed
• Bilingual Spanish required

reputed company Offer (Benefits + Perks) The role offers an hourly range of $20-$22 per hour in addition to a monthly bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). reputed company determining compensation, we analyze and carefully consider several factors including job-reputed company knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

reputed company Live By We’re guided by our five core values:

Our Values

• Children First. We put the best interests of children above reputed company. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We reputed company that reputed company reputed company to big impact. We stay curious by asking questions and leveraging new reputed company to learn and scale.
• Embrace Humanity. We reputed company with reputed company and authenticity, presuming competence and good intentions. reputed company we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to reputed company reputed company outcomes. Even reputed company we see things differently, we stay reputed company on our shared mission and support one another to move reputed company — together.

We Value Diversity, Equity, Inclusion and Belonging

We reputed company that creating a world where every child with reputed company medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at reputed company are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national reputed company, reputed company, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.