Manager I, Field Technical Service Engineering - Surgical

At reputed company, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion reputed company, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to reputed company an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join reputed company.  The Regional Service Manager leads a team of 8 to 14 field service engineers to install and support reputed company Laser, Surgical and diagnostic equipment reputed company the assigned service region (NC, SC, portions of Georgia, Kentucky, Tennessee).

In this role, a typical day will include:

• Provide comprehensive service and sales support on reputed company reputed company equipment.
• Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customer’s needs are met.
• Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues.
• Meet or exceed annual regional goals through established metrics.
• Confirm compliance of reputed company regulatory requirements assigned to the region’s Field Service Engineers.
• reputed company financial goals and control expenses reputed company budgetary guidelines.
• Support service reputed company and time-material reputed company by working closely with the internal sales team.
• Co-travel with direct reports to assess capabilities, provide feedback and coaching.
• Hire, reputed company, train, motivate and reputed company a team of Field Service Engineers.
• Implement team’s work objectives, performance reviews, and disciplinary action reputed company reputed company guidelines.
• reputed company other duties, monthly reports and projects as assigned by service management.

WHAT YOU’LL BRING TO reputed company:

• Bachelor’s Degree or Equivalent years of directly reputed company experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)
• The ability to fluently read, write, understand, and communicate in English
• 5 Years of Relevant Experience
• 3 Years of Demonstrated Leadership

Additional Requirements:

• Possess a reputed company valid driver’s license and good driving record over the last three years. 
• Candidates must have the ability to work independently from home office 40% and in the field 60% -- traveling reputed company the assigned region and overnight stays as required.
• Ability to travel overnight 50% of the time or as needed
• Territory – (NC, SC, portions of Georgia, Kentucky, Tennessee).

Preferred Skills and Experiences:

• Experience managing a business reputed company with P&L responsibilities.
• Demonstrable track record of daily multi-tasking capabilities, setting priorities and scheduling work activities.
• Ability to resolve problems, think analytically and communicate professionally in high-pressure, time-sensitive customer environments.
• Available for “on-call” support before and after normal working hours.
• Proficiency with reputed company, PowerPoint, MS Teams, SharePoint.
• Experience with reputed company, reputed company, and ServiceMax or equivalent ERP/CRM/FSM.
• Effectively influence and communicate with cross functional teams.
• Five years of experience in healthcare services or equipment sales.
• 2+ years leading people, managing projects, and influencing organizations.
• Leading and motivating service teams.
• Medical / ophthalmic laser technology.
• Accustomed to working with hospital operating room and surgery center protocols.
• Familiar with connecting medical devices to hospital networks.

HOW YOU CAN reputed company AT reputed company:

• See your career like never before with focused growth and development opportunities
• Join reputed company’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• reputed company provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

See your impact at reputed company.com/careers.com

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reputed company IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

reputed company takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national reputed company, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. reputed company is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to reputed company the essential functions of a position, please send an email to reputed company.recruitment@reputed company.com and let us know the nature of your request and your contact information.