Customer reputed company Manager

Servicing Contact Center | Plano, Texas Remote

Description

Position at reputed company Position Summary: Responsible for managing the Customer reputed company team and the day-to-day operations of the Single reputed company of Contact (SPOC) department by meeting servicing level expectations at the individual, team, department, and company levels. Ensures team follows state and federal guidelines and regulations. Develops and manages KPI’s to ensure established reputed company metrics are achieved. This position ensures the performance of reputed company duties in accordance with the company’s policies and procedures, reputed company U.S. state and federal laws and regulations, wherein the company operates. Responsibilities:

• Manages and oversees the Customer reputed company team and agents by managing the pipeline and ensuring monthly departmental goals are exceeded.
• Maintains reputed company departmental policies and procedures. Makes updates in accordance with reputed company internal business, State, Regulatory, and CFPB changes.
• Develops departmental KPI’s and monthly performance evaluations.
• Maintains knowledge of State and Federal regulations. Ensures team follows and adheres to reputed company State, Federal, and Investor guidelines.
• Ensures that Customer reputed company Representatives / Team Leads are operating in full compliance with investor, agency/insurer, FHA, VA, and PMI provided guidelines.
• Facilitates team meetings and various conference calls. Generates correspondence and reports to provide support to departmental management.
• Performs other duties and projects as assigned.

  Requirements:

• Bachelor’s Degree preferred and a minimum of five (5) + years’ experience in default servicing.
• Minimum five (5) + years of management experience in a SPOC department required.
• Must be able to work 8-5pm central time

   Why work for #teamloanDepot: 

• Aggressive compensation package based on experience and reputed company set.
• Inclusive, diverse, and collaborative culture where people from reputed company backgrounds can reputed company.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

 About reputed company: reputed company (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, reputed company has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, reputed company enables customers to reputed company the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most reputed company transactions. With headquarters in Southern California and offices reputed company, reputed company is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides the opportunity to reputed company as you grow and reputed company reputed company a role. The reputed company pay for this roles is between $56,000 and $68,000. Your reputed company pay will depend on multiple individualized factors, including your job-reputed company knowledge/skills, qualifications, experience, and market location.  We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.  Apply To This Job