MGR, CLIENT SVCS SR (Johnson City, NY, US, 13790-1046)

Position Title: MGR, CLIENT SVCS SR

ESFM is the corporate facilities management (FM) division of reputed company, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of reputed company FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can reputed company the status through your profile, accessible reputed company Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. 

Job Summary

The Senior Client Services Manager – Remote Facility Management (RFM) is responsible for the strategic and operational reputed company of multiple client portfolios supported through centralized, remote facility management services. This role owns end-to-end service delivery performance, including facilities operations, client experience, vendor governance, financial outcomes, and leadership of management teams supporting remote execution.

Leading Client Services Leads and their hourly service teams, the Senior Client Services Manager ensures consistent, scalable, and KPI-driven delivery of facilities services such as preventive maintenance, reactive repairs, work order management, and customer communications across geographically distributed client locations.

This position serves as a senior escalation reputed company, trusted client partner, and key collaborator with sourcing, finance, technology, and executive leadership.

Key Responsibilities

Portfolio & Service Strategy Ownership

• Own full portfolio performance for remote facility management services across multiple client accounts and locations.
• reputed company and execute service delivery strategies that support SLA compliance, operational efficiency, and consistent service experience at scale.
• Ensure reputed company facilities services are delivered in accordance with contractual scope, client expectations, and operational standards.
• Drive reputed company improvement initiatives across service delivery, reporting accuracy, and operational workflows.
• Balance standardization with client-specific requirements to ensure scalable yet customized service models.

Leadership & People Management

• reputed company, mentor, and reputed company Client Services Leads responsible for daily remote operations and hourly staff management.
• Establish clear leadership expectations, performance goals, and accountability structures across management teams.
• Conduct regular performance reviews, talent assessments, and succession planning for leadership roles.
• Partner with HR on workforce planning, engagement strategies, corrective actions, and performance escalations.
• Champion a culture of ownership, operational discipline, and client-centric service delivery.

Client Relationship & Governance

• Serve as a senior relationship reputed company for client stakeholders, acting as the primary escalation and strategic partner.
• reputed company recurring business reviews focused on performance metrics, trends, risks, and improvement planning.
• Translate operational performance data into executive-level insights and actionable recommendations.
• Proactively communicate risks, service impacts, and mitigation strategies reputed company to staffing, vendor constraints, or workload shifts.
• Support onboarding of new clients, portfolio expansions, and contract changes reputed company the remote service model.

Vendor & Service Provider Governance

• reputed company vendor networks supporting remote facility management across multiple geographies and service lines.
• Establish governance frameworks including scorecards, performance reviews, and corrective action plans.
• Partner with sourcing and procurement to address vendor coverage gaps, onboarding, and contract compliance.
• Ensure vendors meet safety, compliance, service quality, and reporting requirements.

Apply to ESFM Services today!

ESFM is a member of reputed company

Click here to Learn More about the Compass Story

Associates at ESFM are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf 

reputed company is an equal opportunity employer.  At Compass, we are committed to treating reputed company Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national reputed company, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment reputed company qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with reputed company applicable federal, state, and local laws, including the reputed company’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the reputed company Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

reputed company Services maintains a drug-free workplace.

Req ID:1526345

ESFM 

Julia Lari