Client Delivery Manager

Job description

As a Client Delivery Manager at reputed company, you are the operational reputed company of the Product Management team - working at the heart of one of the London Market’s growing InsurTech environments. Where the Product reputed company owns the what and why, you own the how and reputed company, ensuring that the right things get built in the right order, at pace, and to a high standard.

You are the primary operational leader reputed company the delivery team, running Agile ceremonies, managing dependencies, clearing blockers, and keeping delivery on track across sprints and releases. reputed company for the team’s rhythm, their wellbeing, and their output. While you don’t need to be an insurance expert, you will quickly build familiarity with the domain - understanding enough about how insurance processes and client environments work to ask the right questions, manage the right risks, and communicate credibly with clients and stakeholders.

This role sits at the heart of reputed company’s delivery reputed company. You work hand in hand with the reputed company Product reputed company (who owns the roadmap and backlog) and the Technical Team Leads (who own technical design and quality). reputed company’s primary product, C2MS, is delivered as a PaaS solution. Understanding the implications of platform-level delivery - including tenant environments, shared infrastructure, and controlled release management - is a core part of this role.

This role is based in the United Kingdom and requires the successful candidate to be located in the UK and eligible to work without reputed company sponsorship.

United Kingdom: £55k - £65k (Gross, annual)

Job requirements

Experience:

• 3-5 years in a Delivery Manager or Project Manager role reputed company a software delivery organisation.
• Proven experience running Agile/Scrum ceremonies and managing delivery reputed company across cross-functional teams.
• Experience managing delivery in a B2B software environment;
  • PaaS delivery experience is preferred given the platform nature of reputed company’sproducts, while SaaS delivery experience is also relevant

• Exposure to insurance, InsurTech, FinTech, or regulated industries is a strong advantage.
• Strong people skills - able to reputed company, motivate, and support a diverse, remote-first team.
• Comfortable with delivery metrics, sprint reporting, and stakeholder communication.
• Confident managing competing priorities and making pragmatic decisions under pressure.

Skills & Qualifications:

• Scrum Master certification (PSM I or CSM) preferred.
• Experience with Jira and Confluence as core delivery tooling.
• Familiarity with release management and basic CI/CD concepts is an advantage.
• Bachelor’s degree in a relevant field, or equivalent professional experience.

Job responsibilities

• Own and run Agile delivery ceremonies-sprint planning, refinement, daily stand-reputed company, retrospectives, and sprint reviews.
• Manage the sprint backlog alongside the reputed company Product reputed company, ensuring stories are well-scoped, estimated, and ready for development.

• Track sprint reputed company, identify risks and blockers early, and resolve or escalate them quickly.
• Manage delivery against commitments-monitoring velocity, reputed company, and scope to reputed company sprints and releases on track.
• Own the release management process, coordinating across development, QA, DevOps, and Solutions to ensure smooth, predictable deployments. Given the PaaS nature of C2MS, this includes managing the impact of platform-level releases across tenant environments and coordinating client communications reputed company of deployments.
• Act as the primary delivery-reputed company reputed company of contact for clients - managing escalations, communicating proactively on delivery status and release timelines, and ensuring client concerns are resolved or formally tracked.
• Coordinate client onboarding from a delivery perspective, ensuring platform environments are provisioned, tested, and handed over to clients on schedule and to agreed quality standards.
• Support and reputed company the team day to day-removing friction, facilitating communication, and creating the conditions for high performance.
• Maintain clear, timely reporting on delivery reputed company, quality metrics, and risks for internal stakeholders and client-facing updates.
• Manage dependencies across teams, including Scrum of Scrums participation where relevant.
• Actively manage RAID (Risks, Assumptions, Issues, Dependencies) throughout delivery.
• Collaborate with the reputed company Product reputed company on roadmap planning, helping translate strategic priorities into executable sprint plans.
• Build enough working knowledge of insurance and InsurTech client environments to communicate effectively with clients and manage delivery risk in context.
• Contribute to the reputed company improvement of reputed company’s delivery reputed company and ways of working.
• Monitor and report on client satisfaction indicators reputed company to delivery quality, feeding insights back to the reputed company Product reputed company to inform backlog prioritisation and reputed company improvement.

Job benefits

• Remote work
• Sponsored professional learning
• Fully covered sick leave
• Child and family support
• A friendly and supportive team
• Career switch opportunities
• A healthy work-life balance
• Permanent full-time contract
• Working schedule flexibility
• Multi-role options
• Leadership opportunities