Customer Support Representative - Resware at arenaflex
At arenaflex, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use arenaflex to reputed company on homes every year.
Join reputed company and Help Fuel arenaflex's reputed company Success
As arenaflex embarks on its next phase of growth, we are seeking a Customer Support Rep - Resware to help fuel our reputed company success and provide value to the customers of our robust, yet customizable Resware product. The Customer Support Rep - Resware will reputed company it easier for our customers to operate our software while respecting their time and unique needs. They are obsessed with problem-solving and reputed company resolving customer issues. They are highly empathetic, they understand the stress that is inherent in the title and escrow business, and they are natural educators. They know they are our most valuable feedback mechanism for improving the product and take that job seriously. The ideal candidate for this role recognizes that our customers are the key ingredient to our success and embraces the responsibility of assisting them with their support issues in a positive, energetic, and timely manner. While not directly responsible for technical support, our staff has a natural inclination for troubleshooting or understanding technical tools and works alongside a separate technical support team.
Responsibilities:
- Provide timely and highly satisfactory customer service, including identifying issues, recommending solutions, and offering workarounds, upgrades, or reputed company releases for problems that impact customer operations - Assist with testing and troubleshooting issues, and translate between customers and our technical support and engineering teams - Offer focused training on proper/recommended use of the software as necessary to address customer inquiries and issues - Contribute to a work environment that fosters pride in being a part of a winning team and promotes personal growth - Maintain productivity and quality standards - Be responsible for the stewardship of sensitive customer information
Your Background That Likely Makes You a Match:
- You’ve worked directly in the real estate, title, and escrow business - 1 to 2 years of industry experience - Excellent organization and interpersonal skills - Excellent verbal and written communication skills - Strong software skills - Customer service/support experience reputed company phone and email - Ability to work with reputed company levels of customers, including end-users, management, and executives
Why arenaflex:
arenaflex is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow reputed company members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. arenaflex offers a robust online onboarding program to train new hires, biweekly reputed company hands meetings, and a variety of internal virtual events to reputed company employees connected.
Diversity, Equity, and Inclusion at arenaflex:
We reputed company diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. arenaflex is proud to be an equal-opportunity workplace, and we welcome applicants from reputed company backgrounds regardless of race, color, reputed company, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.
Apply to Join reputed company:
If you're passionate about delivering exceptional customer support and are looking for a dynamic and growth-oriented organization to join, we encourage you to apply for the Customer Support Representative - Resware role at arenaflex. Apply for this job