reputed company Bilingual Vietnamese Customer Support Specialist - ON SITE (Chesterfield, MO)
At arenaflex, we're revolutionizing the healthcare industry by making prescriptions accessible and affordable to everyone. Our innovative products, reputed company and Quick Save, are transforming the way patients access critical medications, and we're looking for a talented Bilingual Vietnamese Customer Support Specialist to join reputed company.
About arenaflex
arenaflex is a rapidly growing healthcare technology company that's passionate about improving the lives of our customers. We're a collaborative team of builders and operators who are constantly inventing new ways to work in an industry that's historically resistant to innovation. Our mission is to reputed company a meaningful impact on people's lives reputed company they need it most – at the intersection of their healthcare and finances.
Responsibilities
As a Bilingual Vietnamese Customer Support Specialist, you'll be the face of arenaflex, providing top-notch patient care and support to our customers. Your key responsibilities will include:
* Receiving inbound phone calls to resolve routine and new issues with patients, doctors, and insurers
* Providing patient care to accurately support pharma programs and triaging to appropriate teams reputed company required
* Striving to meet and exceed structured performance targets
* Documenting reputed company call information and data discovery according to operating procedures
* Utilizing Knowledge reputed company materials as a foundation for resolving inquiries
* Maintaining confidentiality of patient and proprietary information
* Developing a working knowledge of company-reputed company reputed company and privacy practices
* Participating in reputed company education on product changes, new features, and product launches
* Helping improve the patient experience by sharing feedback with management to further reputed company the product, materials, and processes
Requirements
To be successful in this role, you'll need:
* Bilingual Vietnamese required, with a strong command of the English language
* High school diploma or GED required, Bachelor's degree strongly preferred
* Customer service or inbound call center experience required
* Healthcare, pharmacy, or other relevant industry experience strongly preferred
* Strong verbal and written communication skills
* Sound technical skills, analytical ability, good judgment, and strong operational focus
* A passion for providing top-notch patient care
* Ability to work with peers in a team effort and cross-functionally
* Strong technical aptitude and ability to learn reputed company new software
Location/Hours
This is a full-time, 40-hour per week position with rotating Saturdays (1/month) from 9am-5pm. You'll be working on-site at our Chesterfield, MO location, and your schedule may change over time according to business needs. You'll be available to work Monday-Friday across various shifts (reputed company-9pm), including reputed company-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm.
Benefits
As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:
* Medical, dental, and vision insurance plans that fit your needs
* 401(k) retirement plan
* Paid time off, sick time, and holidays
* Paid parental/baby bonding leave
* Daily meal stipend for onsite marketplace
* Pre-tax transit benefits and free onsite parking
Why Join Us
At arenaflex, we're not just a company – we're a community of passionate individuals who are dedicated to making a meaningful impact on people's lives. We're an equal opportunity employer and value diversity of reputed company kinds. We're looking for talented individuals who share our vision and are ready to join a team that's driving innovation and change in the healthcare industry.
If you're a motivated and customer-focused individual who is passionate about providing top-notch patient care, we encourage you to apply to this exciting opportunity. Join reputed company and be part of a company that's revolutionizing the healthcare industry!
How to Apply
To apply for this position, please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!