Experienced Customer Support Representative-Remote (Military Spouses) – Delivering Exceptional Customer Experiences with arenaflex

Are you a motivated and customer-focused individual looking for a rewarding remote career opportunity? Do you have a passion for delivering exceptional customer experiences and a desire to grow with a forward-thinking global organization? If so, we invite you to join arenaflex as an Experienced Customer Support Representative-Remote (Military Spouses).

About arenaflex

arenaflex is a global leader in customer experience and technology services, helping the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Our company is built on a people-first, inclusive culture that values diversity, equity, and inclusion. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year.

Join Our Team of Game-Changers

As a remote Customer Support Representative at arenaflex, you'll join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being. Our team is passionate about providing outstanding customer service experiences, and we're looking for talented individuals like you to join our purpose.

Career Growth and Personal Development

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities

As a Customer Support Representative working from home, you will:

• Provide inbound and outbound customer support using a call flow guide
• Identify/develop opportunities to offer targeted company's products and services (i.e., upselling, cross-selling, lead generation (not cold calls), upgrades)
• Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs
• Order processing and monitoring
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every interaction
• Deliver expert customer experiences...with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Support Representative (Remote) role include:

• Be a Military spouse
• 1+ year of customer service experience
• 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
• Must be at least 24 years of age
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer will be provided after hire
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in It for You

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary for this position is $20/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity Employer:

arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Reasonable Accommodation:

To request a reasonable accommodation, please click here.

Affirmative Action Plan:

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