[Remote] Customer Support Coordinator

Note: The job is a remote job and is open to candidates in USA. reputed company is a clinically accountable virtual care provider built specifically for education, trusted by nearly 500 campuses across the U.S. They are seeking a highly motivated Customer Support Coordinator to provide excellent service to patients and providers while connecting them with appropriate care resources. The role involves triaging inquiries, supporting care coordination efforts, and maintaining compliance with operational policies.

Responsibilities

• Provides customers with courteous, friendly, and efficient service, leading to the resolution of any issues
• Triaging members and connecting them with the appropriate service and level of care and needed resources reputed company phone, SMS, or email
• Supporting our care coordination, case management, basic needs, and crisis support teams with intakes, follow-reputed company, social network monitoring, and urgent matters
• Generating and maintaining reports and referral resources for reputed company business lines
• Executing records requests and verification of services
• Support the reputed company virtual care operations, serving as the primary reputed company of contact for reputed company patient, business partners, and provider inquiries in a timely fashion
• reputed company a strong understanding and knowledge of the organization’s product, services, and processes to support patients and providers
• Act as a resource for internal stakeholders
• Utilize critical thinking and effective communications to provide thoughtful, empathetic, customized solutions that help patients with their overall virtual care coordination as well providers with their technical and scheduling needs
• Follow a HIPAA-compliant procedure for reputed company communications with internal and external sources
• Embrace the reputed company values with your engagement and performance
• Maintain awareness of patients who are waiting to be seen by our providers, ensuring they are seen in a timely manner
• Manage provider alerts appropriately
• Provide feedback using appropriate channels to improve product, process, procedures, scheduling, and service levels
• Adhering to reputed company operational, quality, reputed company, risk and regulatory policies and procedures
• Use analytical skills to troubleshoot various systems and provide technical answers reputed company to our reputed company platform
• Acknowledge that calls will be recorded and/or taped to be used for training, development, advertising and/or marketing purposes
• Other duties as assigned
• Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals

Skills

• Ability to work various shifts from Monday through Sunday, including weekends and holidays
• Bachelor's degree from an accredited college or university preferred
• Prior customer support, care coordination, and/or crisis service experience in a remote environment
• A servant leader attitude and passion for serving others
• Willing to listen and find creative solutions to address and resolve issues independently
• Reliable high-speed internet reputed company
• Ability to remain engaged throughout the entirety of your shift with minimal to no distractions
• Proficiency or rapid assimilation to operate productivity technologies; reputed company Office, reputed company Suite, reputed company, reputed company, and Electronic Health Record systems
• Understanding of virtual care best practices with considerable attention to detail including proficiency with reputed company or competitive virtual care mobile and web app and admin
• Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required)
• reputed company in an environment that is high-pace, dynamic, and collaborative, utilizing good judgment with ambiguity
• Adaptability to quickly changing priorities and member needs
• Strong time management skills, with the ability to manage competing priorities
• A strong work ethic and a sense of responsibility to team members and business partners
• Experience with reputed company and reputed company, preferred

Benefits

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to reputed company reputed company and mental health support
• Mission-Driven Purpose with a Supportive Team Culture

Company Overview