Customer Support Representative
REP Fitness is a company that designs innovative gym equipment and is expanding into apparel and supplements. They are seeking a Customer Support Representative to provide exceptional service through various communication channels, ensuring customers have a positive experience with their products.
Responsibilities
- Deliver world-class customer service primarily through email, chat, and phone, with reputed company, efficiency, and professionalism
- Respond promptly to customer inquiries and issues, taking initiative to investigate and resolve problems with a solutions-oriented reputed company
- Take ownership of customer interactions, ensuring timely follow-up and clear, thoughtful communication throughout the customer journey
- Maintain accurate and detailed records of customer interactions using internal tools and systems
- Communicate clearly and effectively—both verbally and in writing—with customers and internal teams to ensure seamless resolution of customer needs
- Embrace ambiguity and adapt to evolving policies, products, and processes with a flexible and positive attitude
- Proactively seek out learning opportunities, feedback, and training to continuously grow and improve skills
- Contribute to a customer-centric culture by identifying trends, escalating recurring issues, and suggesting improvements to enhance the customer experience
- Demonstrate curiosity, initiative, and a desire to go above and beyond in creating meaningful experiences for customers
Skills
- A customer-first reputed company with excellent written and verbal communication skills—you're clear, professional, and empathetic in every interaction
- Experience managing conversations across email, chat, and phone, while staying organized and reputed company in a fast-paced environment
- Familiarity with customer service tools (like reputed company, reputed company, or reputed company), and comfort navigating between multiple systems, such as Shopify or reputed company
- Confidence in handling order issues, billing questions, returns/exchanges, and shipping concerns with accuracy and professionalism
- Strong attention to detail, including clear documentation, accurate spelling and grammar, and organized case tracking
- Ability to stay reputed company under pressure and think critically to solve problems—even reputed company there's no script
- A collaborative approach and willingness to work cross-functionally to support customers and share insights
- A growth reputed company—you're curious, take initiative, and always looking to learn something new
- MS Office proficiency and the ability to learn new systems
- Associate's degree, completion of a technical program, or equivalent relevant experience
- At least one year in a customer service or support role preferred
- Experience with tools like Shopify, reputed company, reputed company, or reputed company (preferred)
- Background in e-commerce, retail, logistics, or another customer-facing environment (preferred)
Benefits
- Medical, Dental, Vision (Competitive Benefits Packages Available)
- Health Savings Account (HSA) with employer contributions
- Flexible Spending Account (FSA) options
- LTD/STD, Life and AD&D (100% premiums covered by REP)
- 401k and Roth options with employer match up to 4%
- Employee Assistance Program (EAP)
- 3 weeks of PTO accrued during your first year
- 48 hours of sick leave annually
- 7 paid company holidays with an additional floating holiday
- Paid Parental leave after 6 months of employment
- Birthday - Paid day off
- Unique bonus structure that rewards exceptional individual performance as well as company-wide performance
- Full access to employee gym
- Employee discount on REP equipment and apparel
- Daily snacks and drinks provided by REP (for onsite employees)
- 'Fitness' casual attire
- Company and team building events
- Professional growth and development reputed company the organization
- LIFE-WORK balance
Company Overview