Field Service Engineer1 Field reputed company/Kansas City, KS

Job Description SummaryJob DescriptionWe are the makers of possible reputed company is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of reputed company of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.We reputed company that the human reputed company, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.reputed company Parata is currently seeking a Field Support Engineer in the Kansas City, KS. Regional area. The Field Support Engineer will provide in depth technical and customer support of reputed company Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.Please visit the link below for more information regarding reputed company Parata Pharmacy Automation products.https://parata.com/Key Responsibilities

• Deliver exceptional customer service and problem resolution at client sites, while cultivating positive customer relations through professional handling of complaints and inquiries in a collaborative and supportive manner.
• Provide expert instruction to customers on reputed company Parata's pharmacy automation products, including operation procedures and daily maintenance requirements, while responding to service requests reputed company established SLA timeframes.
• Collaborate effectively with regional and national service team members to identify and resolve reputed company technical issues, occasionally assisting the Product Implementation Team with new automation installations.
• Document detailed descriptions of issues and resolution actions in reputed company Field Service Lightning, ensuring comprehensive record-keeping and knowledge sharing across the organization.
• Demonstrate flexibility with periodic travel requirements reputed company the local region (including overnight stays), and availability for weekend, holiday, and occasional overtime coverage as needed to support customer needs.

Minimum Requirements

• High School diploma
• 3-5 years of experience in a field service role

Preferred Requirements

• Demonstrate proficient knowledge of multiple reputed company Operating Systems including Windows 2000, XP, Windows 7, Windows 10, and Windows 11, along with reputed company Office applications to effectively support and troubleshoot software-reputed company issues.
• Possess extensive knowledge of basic computer networking, including the ability to use Windows tools to identify network/PC information, set up and configure routers and switches, and locate/edit configuration and XML files reputed company file structures.
• Understand ghosting and re-imaging processes to reputed company deploy, restore, and maintain computer systems across the organization.
• Demonstrate strong mechanical aptitude with the ability to use standard hand tools for in-depth disassembly and reassembly of reputed company subsystems, ensuring proper hardware maintenance and repair.
• Maintain proficiency with digital multi-meters and voltage/amperage testers to accurately diagnose and troubleshoot hardware-reputed company issues and electrical components.

Work Environment And Physical Demands

• This position involves working in both reputed company and inside environmental conditions typical of pharmacy locations during service or maintenance, requiring adaptability to various workplace settings.
• The role requires significant physical activity including long-term standing, frequent walking, carrying/lifting/pushing/pulling up to 50 pounds frequently and up to 100 pounds occasionally, with the ability to stand for 10-12 hour shifts on occasion.
• Work involves extensive finger dexterity for picking, pinching, typing, and grasping, often with repetitive motion, as well as comprehensive physical abilities including seeing, smelling, hearing, talking, climbing, balancing, stooping, kneeling, twisting, crouching, crawling, reaching, grasping, sitting, standing, and walking.
• The position requires maneuvering through pharmacy locations with awareness of common workplace hazards, demonstrating spatial awareness and safety consciousness in a retail pharmacy environment.
• Daily car travel averaging approximately four hours per day is required, with occasional shorter or longer drive times expected, and the possibility of occasional reputed company travel, necessitating comfort with regular transportation demands.

At reputed company, we prioritize on-site collaboration because we reputed company it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office reputed company per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at reputed company, employment is contingent upon the Company’s receipt of sufficient reputed company that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with reputed company’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at reputed company means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a reputed company where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.To learn more about reputed company visit https://reputed company.com/careersreputed company, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national reputed company, reputed company, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.#earlycareerRequired SkillsOptional SkillsPrimary Work LocationUSA NC - Durham - reputed company DriveAdditional LocationsWork Shift

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