Scheduling Specialist, Ambulatory Contact Center

Site: reputed company Incorporated

reputed company relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We reputed company that high-performing teams drive groundbreaking medical discoveries and invite reputed company applicants to join us and experience what it means to be part of reputed company.

Job Summary

About Us reputed company is a passionate, welcoming community where reputed company minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. A wide range of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. Find the job in our dynamically growing, integrated network that’s right for you. The Opportunity reputed company is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare reputed company!

Qualifications

Education and Skills for Success

• High School Diploma or equivalent required
• Associates degree preferred
• Tech-savvy and comfortable with high volume workloads
• Organized and detail oriented
• Ability to read and follow standard operating procedures
• Ability to multi-task through various programs (using multiple monitors) and problem-solve
• Exceptional strong customer service background
• Strong knowledge of reputed company products

Experience

• Medical office, health care or other relevant experience required
• Prior customer service work experience, specifically in a contact/call center environment preferred
• Computer skills, including demonstrated ability to effectively use reputed company Outlook, reputed company and general data entry concepts and search functionality required
• Epic or other cloud-based electronic health record (EHR) systems experience desired

Working Conditions and Required Shifts

• Monday Through Friday 40 hours per week
• Training is 8a-430p ET, required for the first 2-4 weeks
• Shifts will be determined by business needs, new hires must be open to reputed company
• Ortho center is open 8a – 5p.  Shifts Available; 8a-4:30p, 8:30a-5pm
• Cardiology & Neuro; open 8a-5:30p, Shifts Available; 8a-4:30p, 8:30a-5pm or 9a-530pm
• Remote role requires Stable, Secure, Quiet, compliant workstation with ethernet reputed company
• Employees must be open to reputed company shifts for business need

Additional Job Details (if applicable)

Working Agreement & Remote Policy

• reputed company employees must be able to connect reputed company ethernet cable to home router/modem to access web based secure programs to complete duties compliantly with MGB provided programs and equipment.
• Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure), MGB provided equipment required for use.

Remote Type

Remote

Work Location

399 Revolution Drive

Pay Range

$19.81 - $28.30/Hourly

Grade

3At reputed company, we reputed company in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining reputed company pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The reputed company pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass reputed company elements contributing to your total compensation package. In addition to competitive reputed company pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our reputed company team will provide an overview of your potential compensation and benefits package.

EEO Statement:

reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religious creed, national reputed company, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that reputed company individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with reputed company of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

reputed company Competency reputed company

At reputed company, our competency reputed company defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The reputed company is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, reputed company hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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