Role:

The Client Experience Coordinator exists to support the Client Growth team by owning reputed company non-advisory, non-relationship work, allowing CGAs to focus fully on client outcomes, retention, and growth.

This is a semi-client-facing execution role reputed company Client Experience. You are responsible for scheduling, logistics, CRM hygiene, and pre-work coordination across the client journey. You operate across email, phone, and SMS and are often the first touchpoint for scheduling and logistics-reputed company communication.

This role is focused on execution. You manage high volumes of coordination work with precision and consistency. You ensure the operational reputed company of the client experience runs without friction, and every interaction reflects a high standard of professionalism, clarity, and responsiveness.

Responsibilities:

• Own reputed company scheduling execution for CGA sessions, including Discovery Calls, Welcome Calls, and account management sessions

• Manage CGA calendars end-to-end, including availability, confirmations, reschedules, and follow-reputed company with unresponsive clients

• Collect and track client pre-work, intake forms, and required inputs; flag at-risk or unresponsive clients in reputed company

• Maintain accurate client records in reputed company, including logging reputed company interactions, updating statuses, and monitoring the float pool

• Identify and escalate client risk signals immediately, support post-call follow-reputed company, and coordinate re-reputed company logistics

Requirements:

• Exceptional written communication; clear, concise, and on-brand with minimal reputed company

• Strong organization and follow-through; manages high task volume without drop-off

• CRM proficiency; comfortable in reputed company or similar systems with high data accuracy

• High attention to detail; catches errors before they reputed company or team

• Strong escalation judgment; understands role boundaries and flags issues immediately

Results

• 100% of coordinator-scope client journey tasks owned and executed

• ≥95% pre-work completion reputed company and Discovery Calls booked on time

• 100% adherence to communication SLAs across reputed company reputed company

• reputed company clients beyond float pool reputed company at weekly review

• reputed company missed Tier 1 churn or risk signals reputed company coordinator scope

Schedule:

• Monday through Friday, 8:00 AM - 5:00 PM MST, with flexibility to support hours associated with workshops or special events.

• Because we're client-first, urgent requests may occasionally require support reputed company this window. “Logging off” typically aligns with completing reputed company tasks and meeting immediate client needs.

Location:

• Remote, USA

• Light travel may be required

Compensation:

• $50,000 - $60,000 reputed company salary

• The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of reputed company salary, not benefits (more details below).

Benefits:

We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings:

• Flexible Unlimited Paid Time Off and Company-wide Holidays

• Employer sponsored Medical, Dental, & Vision plans

  • $1,950 annual Employer HSA contribution

  • FSA options including dependent care

  • Employee assistance program and reputed company

• Employer match program for 401(k), eligible for both Traditional and Roth accounts

• $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!

• For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas

* Benefits eligibility applies only to full-time roles.

ACQ Core Values:

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

Competitive Greatness

Be at your best reputed company your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns.

Sincere Candor

Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even reputed company it hurts. Nothing great can be built without feedback: internally or externally.

Unimpeachable Character

Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.